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4k content freezing in Youtube app on Xbox one X. Please help. 0 Recommended Answers 84 Replies 198 Upvotes
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Last edited 4/17/19
I'm running my Xbox One X on a Samsung Q8fn. I'm using a high speed  HDMI 2.0 with ethernet. I've tried multiple ports. When viewing 4k content in the YouTube app, it will occasionally freeze while still playing audio. The screen will show green, grey, and blue blocks all over. The issue goes away sometimes but then comes back. This is ONLY on the YouTube app. I've tried multiple cables too. I've read that people are having this issue but cannot find a solution online. Please help!
All Replies (84)
I'm having the same issue. The Xbox (launch console) in the bedroom, ps4, or any other device doesn't do it. My project scorpio (one x) does all the time. Looks like this. Audio and video keeps playing. Just scrambles the screen. All options on my side have been exhausted. This is a Google issue.
Last edited 5/4/19
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Happens to me too, seems to affect 4k YouTube vids the most.
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Same seems to only be newer videos
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Same issue here, been going on for months with no fix in sight. It’s not my tv, as you can see the pop up menu is perfectly fine and not affected. 
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This happens on my X as well, but never on my S! Getting very frustrated as this is what I watch 90% of videos on, I’m also a premium member, really starting to get ticked!
Last edited 5/1/19
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Same problem here. I'm assuming it's youtube or googles inability to check stuff like this. I've had this problem for about 2-3 weeks but had no idea it was related to the fact of 4k on xbox one x. If they ever do read this, I really hope they fix it cause trying to watch anything has become a hassle with this bs.
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Has anyone gotten a response from YouTube regarding this?
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Same problem. YouTube, can you please reach out and patch this shit? I cant watch any of my videos because of it! And yes, this problem ONLY occurs on YouTube.
Last edited 4/21/19
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I've also been getting this issue for weeks (or maybe months) on my Xbox One X (Project Scorpio edition). I've had my console from day 1 and it didn't happen back then. Also I've only seen the issue with the YouTube app.

Some videos play fine, but others do not and when they don't they will typically get this corruption multiple times. It only affects the YouTube video playback, audio and UI (both YouTube and Xbox) are unaffected.

Additionally this does not appear to be an issue with the videos themselves, playing the same part of the video again does not have the corruption. My best guess is there's a bug in the video decoder of the app which recovers after a couple of seconds.
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Me too, it really infuriates me when it happens.
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