Jan 24, 2020

Youtube Premium says I have 1 free Channel Membership (worth 5€) but doesn't work

SO when I logged in on Youtube a small window said I have a free channel membership I can join (worth $5) but when I choose one of my subscriptions it still wants me to pay. So what was this? A lie, bug or will it not charge me when i click Pay and enter my digits for my card?

Picture says:

Choose a channel this month.

One free channel membership (worth up to $5)

(Update: TeamYoutube said they are investigating and will update with more information when they have some. I take it as this was an error) :(

Details

Purchases & Subscriptions (YouTube Premium, Memberships, YouTube TV and Primetime Channels),Web,Viewer

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Last edited Jan 27, 2020

Recommended Answer

Hazel (TeamYouTube)

Community Manager

Jan 27, 2020

Jumping in to clarify! This promotion was launched by mistake and it's no longer up – so sorry for the confusion.

Community Manager Hazel (TeamYouTube) recommended this

Helpful?

All Replies (11)

SentientNPC

Jan 24, 2020

On the channel it originally popped on for me I saw a free join button but didn't push it. So I went to a few other channels and don't see and no longer see it on the first channel either. Very odd.

User 2634135730044804803

Jan 24, 2020

Yep same here. Tried to get back into the same page couldn't. Then tried to see if i could subscribe to one of the channels listed and asked to me to pay with cc

Glowing Wolf

Jan 24, 2020

here in Germany, I have the same problem. I already spoke to the support staff. They said they will pass it on.

Josh Spires

Jan 25, 2020

Go the exact same issue here in Australia. I went through the process and it does charge your card.

Last edited Jan 25, 2020

User 13621900509425382209

Jan 25, 2020

Same issue in Norway. Also tried to find contact information to Google, but they have tried to hide that as well as they can obviously. One should think you should be able to contact your supplier of a paid service.

User 12389478223062689888

Jan 25, 2020

I'm having this same problem here in Canada. I was given one free channel membership and they still charged me for it. I tried tweeting at TeamYoutube but told me to go to support. When I did, the directions were telling me to go to Help and Feedback on my mobile. I go there and find them selection for channel memberships and such and how to contact support...and it asks me to go to Help and feedback again. A constant loop of getting nowhere.

YouTube, you need to fix this, pronto! Not later, now! You're stealing your creator's money for free services, which there are none!

D Obvious

Jan 26, 2020

Same for me in Canada. I received the offer, completed the subscription and it billed my credit card for 5 bucks. Wtf?

Oscar 2753

Original Poster

Jan 27, 2020

Yes. Seems to be a mistake:

https://9to5google.com/2020/01/27/youtube-premium-free-channel-membership/

Still wish we could have had 1 month free after this, but oh well.

Hazel (TeamYouTube)

Community Manager