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10/28/19
Our account was hacked and ownership of channel (with 2550 subscribers) changed. What should we do? 1 Recommended Answer 27 Replies 9 Upvotes
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Last edited 10/28/19
Hello! Yesterday our account was hacked with our stupid help, as I thought that I received an email from Youtube and needed to login. The person logged in and changed the ownership of our channel. I received a message asking if it was me loggin in from USA - Ireported that it was not, and I changed the password. Our YouTube channel is there, with lots of videos and 2550 subscribers, but it does not belong to us anymore. I received and email that the ownership was changed. We also link to our channel and to many of the videos from our website: www.caminobarcelona.com. How should we report the stolen channel - is the new owner the one who stolen it? And we need to find out if it is possible to get our channel back - there are all our Spanish lessons from our Spanish language school, videos of our activities, videos of our students testimonials, school's videos, etc. It is clearly ours. I tried to phone to our Google Business, but they said I should contact YouTube, but I can not find any phone number or every chat, only this community.... Pease advise what we should do! Thank you in advance!
Kind regards.
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10/29/19
What kind of email did you received  ( prior to the ownership change ) ?
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10/29/19
Thank you for answering! Please see the email below as a screenshot attachment. The link is leading to  https://tiny.cc/mq10ez , but it looked completely differently when I followed it, it looked as a login page to youtube. I did not look carefully enough at the sender email till later, and as we recently published a few unlisted videos with company's internal information for the first time, I got frightened that somebody could see them thinking they were spam, so I hurried up to login to youtube - I was working on Sunday, and was very tired at that moment:(
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10/29/19
This was a phishing attempt .
Can you check the account here : https://myaccount.google.com/security?utm_source=OGB&pli=1&nlr=1#activity   scroll down : recent security events   , to see if there are suspicious log ins .
Please provide a screenshot of suspicious , showing the date .
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10/29/19
Yes, thank you. I have checked it on Sunday, and there was and is the login from USA, and I reported it on Sunday, 27th October, that it was not me. But still they changed the ownership of our YouTube channel in the meantime. Please see their login below. I have reported that it was not me approximately at 17:20, I believe, so they had 30 minutes logged it, and changed the ownership of the channel. Could you please advise, what should I do to get the channel back? And where should we report the fraud? 
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2/13/20
Glad to hear you've found out .

I don't know how you have managed to add the correct  icon picture  ( just by adding it  , or by moving the channel ? )
To answer your question about the duplicates , i would need to see a screenshot of this page : https://www.youtube.com/channel_switcher      ( black out the email address ) .

Protecting the channel is not the problem , as the channel got hijacked by someone hacking your Google account   ( by which then they have access to everything ) .
See here : https://myaccount.google.com/u/0/security?hl=en      Do a security check , and follow the recommendations , which will be customized options only  for YOUR account .
Check that page on a regular base . It is really THE key to your security .

And if  you will check back   ( your second reply ) for the source of the problem :
When receiving a official look alike email , always be sure the sender is google.com  or youtube.com
Malicious phishing emails never use the official  Google/youtube   ( dot) com  , as it's technically not possible .
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