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hacker uploaded videos on my youtube channel and it got deleted
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my youtube channel got hacked, and the hacker uploaded scam videos in it, i made them private as soon as i got my channel back,the next day i found an email my channel got deleted, i made an appeal but the response was not helpful at all, i said that my channel was hacked and i got it back but it got deleted and they just sent me a link on how to act when you think you got hacked, it like they didn't even read my appeal.
what should i do?
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I am not a Google or YouTube employee - Product Experts are volunteers
Relevant Answer
Can you provide a screenshot of the email they sent? What was the link they provided.
 
Can you answer the following (please note that you can and should block out your personal information, such as your email address, from any screenshot): 
 
  1. What is your full /channel/ URL? (Please note that you cannot use a custom URL such as a /c/ URL, or a legacy user URL, such as a /user/ URL. This must be the /channel/ URL. If the channel was suspended, then you can find this in the suspension email. If you cannot find the suspension email, then you will need to independently find or remember this URL, perhaps from what you have shared with others or from your browser history.)
  2. Is it OK for the forum team to reach you by the email you used to create this thread?
  3. Please double check if there may have been added filters to your email that might block you from receiving updates from YouTube or Google. For Gmail, here are instructions for checking for filters:

    https://support.google.com/mail/answer/6579
  4. Can you share screenshots relating to the unauthorized activity?
  5. Do you have any browser extensions? If so, please list them.
  6. Have you pirated any software, downloaded any game trainers or cheats recently?
  7. Have you performed a malware scan recently, and if so, was any malware found?
Can you please fill out this form? Please be aware that you MUST be logged in to the Google account associated with the channel to access. If you are accessing the correct page, then it should say: "Report a potential account hijacking to our support team"
 
 
Please ensure that you are blocking out or removing any personal information (such as your email address) from any comment or screenshots you post. If you do not remove personal information, then your comment or thread may be DELETED to protect your privacy.
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1. this is the link to my channel : https://www.youtube.com/channel/UCMLoEk92g2s46YUx4X-HZIg
2. yes, they can contact me at this email
3. i did found filters as soon as i got my account back but i already cleared them.
4. i deleted all the history and signed out of all the devices, so i don't have any. i have screenshots of unauthorized activity from other social media accounts (instagram,facebook) but not my google account.
5.i have a lot of extensions but i have been using them for years,(shodan,adBlock,https everywhere,Dissconnect,email tracker)
6.yes and that's where i got hacked from.

7.i already formatted my pc but the scam videos that have been uploaded to my youtube channel all have a link to a exe file,i used a sandbox tool and found it was a malware, i'm guessing that's where i got the virus from: https://app.any.run/tasks/c57ee9ec-4a81-4c5d-bf82-cdfd63e62eca/
this were the threats in case you don't want to check if yourself : 
Danger
Stealing of credential data
Actions looks like stealing of personal data
Connects to CnC server
REDLINE was detected
Application was dropped or rewritten from another process
Warnings
Drops a file with too old compile date
Executable content was dropped or overwritten
Searches for installed software
Reads Environment values
Reads the computer name
Checks supported languages


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I am not a Google or YouTube employee - Product Experts are volunteers
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You should have access to fill out this form from the email address  you used to create the forum thread for the next 72 hours. (You should also have received an email about this, so let me know if you received that email.)
 
 
Please respond quickly and fill out the form.
 
Please note as well that it is absolutely critical that you are able to receive emails from Google and YouTube for the rest of the escalation, so if you think that you didn't receive the email with the form, please check the following:
 
  1. Please check all folders, including "Spam," "Trash", or "Promotions"
  2. Please double check if there may have been filters added to your email that might block you from receiving updates from YouTube or Google. For Gmail, here are instructions for checking for filters:

    https://support.google.com/mail/answer/6579
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yes i did recieve an email and i already filled out the form.
thanks for your help
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