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Known Issues

We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. If your problem isn't listed below, learn how you can report an issue.

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Subscriptions, uploads, and playlists not appearing properly

18:19 UTC June 15 2017

Since January 2017, a few users have noticed inconsistent behavior in their subscriptions:

  • Tapping or clicking Subscribe does not change the look of the button immediately.
  • Subscriptions not appearing in the Channel list of your Subscriptions  tab.
  • Channels you're subscribed to still show Subscribe button.
  • Missing playlists, subscriptions, and uploads on your mobile device.

Since users are still subscribed to these channels, they see notifications and videos appearing in the subscription feed. Subscriber counts are not affected by these issues.

If you are missing playlists, subscriptions, and uploads on your mobile device:

Try switching accounts to locate your content.

  1. Tap on the Account  icon or profile photo.
  2. Tap the arrow next to your name.
  3. Tap on a channel in the list to start using that account.

For all other issues, check back here for updates.

Third party extensions subscribing you to channels without your permission

22:40 UTC 26 MAY 2017

Since early April, you may be experiencing an issue in which third party extensions subscribe you to channels without your permission. These are not official extensions from the Chrome Store and this behavior violates Chrome Web Store Terms of Service.

You may be experiencing this issue if:

  • You see notifications for videos and channels that you don’t remember subscribing to.
  • You see notifications for videos and channels that you have unsubscribed from.

Please be aware when downloading apps or extensions from outside the Chrome Web Store. If you believe that a violative app came from the Chrome Web Store, report it to Chrome

Install and manage extensions

  1. Only add extensions from the Chrome Store or sites you are familiar with.

  2. Before you install an extension, check which Chrome settings the extension changes.
  3. Check chrome://extensions to disable or remove extensions that you don't recognize.
  4. If you think you have malware, remove it.
  5. If you find something in the Chrome Web Store that violates the Chrome Web Store Terms of Service, report it.

Learn more about managing extensions.

Create videos and manage your channel

YouTube mobile app live streaming is currently unavailable

UPDATED: 16:45 UTC 13 JULY 2017

This issue has been fixed. If you continue to experience it, let us know.

Since July 12, you may have noticed that YouTube live streaming is unavailable on the mobile app. This affects users on all mobile devices that support live streaming:  Android, iOS, YT Gaming Android, and iOS Replay-kit. In the meantime, you can live stream from your desktop.

We expect the issue to be fixed in the next few hours.
 

Videos not automatically added to series playlists

18:45 UTC 17 JULY 2017

This issue has been fixed. If you continue to experience it, let us know.

From June 26, 2017 to July 12, 2017 YouTube wasn’t automatically adding videos to series playlists based on Auto add rules. If you created videos between these dates, you’ll need to manually add them to series playlists. 

As of July 12, 2017 this issue is corrected.