Known Issues

We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. If your problem isn't listed below, learn how you can report an issue.

Watch videos

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Home screen widget unavailable on Android

You may have noticed that the Home screen widget is no longer supported after updating to the latest version of the Android app. With less than half a percent of views coming through the widget, we're instead focusing on making the What to Watch experience even more useful for finding great new videos to watch.

  • Remove the widget: Touch and hold, then drag up to remove.
  • Feedback: If you'd like to provide feedback to the team about this change, go to Menu > Send Feedback in the app.
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Switching from a Google+ page channel to an account with no Google+ pages results in errors

If you're signed in to a Google+ page channel in the YouTube iOS app and switch to a different Google Account that has no Google+ pages, the app will show "Error loading, Tap to retry" on all pages. The Guide may also show content from the previously signed-in channel.

This is fixed in the newest version of the iOS app (10.24).

If you see the issue, you can get out of the broken state by signing out of the app and then signing in again.

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Licensing error message on a smart TV

You may receive an error message when attempting to watch movies and TV shows on some smart TVs:

  • Smart TVs and Blu-Ray players made in 2013 or later

While we work to resolve this issue, we recommend watching your movie or TV show on your computer, or on another supported device. If you're not able to watch on another device, you may request a refund by contacting our support team.

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YouTube Music Key access issue

Some Google Play Music subscribers have not been able to access YouTube Music Key. Good news: we believe this issue has been resolved!

If you're a Play Music subscriber and you don't have access to Music Key, check to make sure you're using YouTube with the same account that your Play Music subscription is on. If you're still having trouble, contact our support team.

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Collections are no longer available

The Collections feature was removed on May 26, 2015. We'll continue to focus on other efforts to make your subscriptions even more enjoyable.

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Redeeming coupon and promotional codes on Android mobile app

The Enter a promotional code option is not appearing normally on the purchase options dialog in the YouTube Android mobile app. We are working on fixing this.

In the meantime, you can redeem your coupon and promotional codes by rotating your device while on the purchase options dialog. The Enter a promotional code option will then appear. Auto-rotate will need to be enabled in the Android display settings for this to work.

Create videos and manage your channel

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Switching from a Google+ page channel to an account with no Google+ pages results in errors

If you're signed in to a Google+ page channel in the YouTube iOS app and switch to a different Google Account that has no Google+ pages, the app will show "Error loading, Tap to retry" on all pages. The Guide may also show content from the previously signed-in channel.

This is fixed in the newest version of the iOS app (10.24).

If you see the issue, you can get out of the broken state by signing out of the app and then signing in again.

Your account on YouTube

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Switching from a Google+ page channel to an account with no Google+ pages results in errors

If you're signed in to a Google+ page channel in the YouTube iOS app and switch to a different Google Account that has no Google+ pages, the app will show "Error loading, Tap to retry" on all pages. The Guide may also show content from the previously signed-in channel.

This is fixed in the newest version of the iOS app (10.24).

If you see the issue, you can get out of the broken state by signing out of the app and then signing in again.

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"Oops! Something went wrong." error message when updating channels

On the YouTube for Android and iOS apps, you may be prompted to connect your YouTube channel to a Google+ profile or page before you can post a comment. When the YouTube app opens m.youtube.com in your device's browser, you may see the "Oops! Something went wrong." error message.

If you see this message, please follow these steps:

  1. On m.youtube.com, touch "Sign out" in the Guide.
  2. Open the YouTube app and tap on a comment to view the update prompt. This will take you to m.youtube.com.
  3. On m.youtube.com, sign in with the same email address and password that's currently signed into your app.

If you're still seeing this error in the app after updating your account, try signing out and in again.

 

YouTube Partner Program

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My live stream ingestion is struggling and I'd like to switch to Google Public DNS

If your live stream ingestion is struggling, it may be due to a misconfigured DNS sending the stream to a distant geographical location. Follow these instructions to configure your network to use Google Public DNS.