Known Issues

We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. If your problem isn't listed below, learn how you can report an issue.

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Home screen widget unavailable on Android

You may have noticed that the Home screen widget is no longer supported after updating to the latest version of the Android app. With less than half a percent of views coming through the widget, we're instead focusing on making the Home page experience even more useful for finding great new videos to watch.

  • Remove the widget: Tap and hold, then drag up to remove.
  • Feedback: If you'd like to provide feedback to the team about this change, go to Menu > Send Feedback in the app.

Licensing error message on a smart TV

You may receive an error message when attempting to watch movies and TV shows on some smart TVs:

  • Smart TVs and Blu-Ray players made in 2013 or later

While we work to resolve this issue, we recommend watching your movie or TV show on your computer, or on another supported device. If you're not able to watch on another device, you may request a refund by contacting our support team.


YouTube Music Key access issue

Some Google Play Music subscribers have not been able to access YouTube Music Key. Good news: we believe this issue has been resolved!

If you're a Play Music subscriber and you don't have access to Music Key, check to make sure you're using YouTube with the same account that your Play Music subscription is on. If you're still having trouble, contact our support team.


Collections are no longer available

The Collections feature was removed on May 26, 2015. We'll continue to focus on other efforts to make your subscriptions even more enjoyable.


Redeeming coupon and promotional codes on Android mobile app

The Enter a promotional code option is not appearing normally on the purchase options dialog in the YouTube Android mobile app. We are working on fixing this.

In the meantime, you can redeem your coupon and promotional codes by rotating your device while on the purchase options dialog. The Enter a promotional code option will then appear. Auto-rotate will need to be enabled in the Android display settings for this to work.

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My live stream ingestion is struggling and I'd like to switch to Google Public DNS

If your live stream ingestion is struggling, it may be due to a misconfigured DNS sending the stream to a distant geographical location. Follow these instructions to configure your network to use Google Public DNS.