We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. If your problem isn't listed below, learn how you can report an issue.
Unable to download YouTube app on iOS 7.1.2
If you're using an iPhone 4 and iOS version 7.1.2, you may not be able to download the YouTube app from the App Store. If you deleted the YouTube app from your phone or have never installed it on that device before, you may not be able to install it now.
We're aware of the issue and are working to fix it with Apple. In the meantime, you can use the YouTube mobile site at m.youtube.com
Home screen widget unavailable on Android
You may have noticed that the Home screen widget is no longer supported after updating to the latest version of the Android app. With less than half a percent of views coming through the widget, we're instead focusing on making the Home page experience even more useful for finding great new videos to watch.
- Remove the widget: Tap and hold, then drag up to remove.
- Feedback: If you'd like to provide feedback to the team about this change, go to Menu > Send Feedback in the app.
Licensing error message on a smart TV
You may receive an error message when attempting to watch movies and TV shows on some smart TVs:
- Smart TVs and Blu-Ray players made in 2013 or later
While we work to resolve this issue, we recommend watching your movie or TV show on your computer, or on another supported device. If you're not able to watch on another device, you may request a refund by contacting our support team.
Issues on Samsung TV
Getting logged out on Samsung TV
You may have noticed that you get logged out of your Google account on your Samsung TV. We are working with Samsung to get this issue fixed. You can help by reporting the issue directly to Samsung. To do so, please go into your TV's Menu, then Support > Contact Samsung. Thank you for your patience.
You may have experienced general performance or stability problems with the YouTube app on your Samsung TV. We are working with Samsung to get this issue fixed. You can help by reporting the issue directly to Samsung. To do so, please go into your TV's Menu, then Support > Contact Samsung. Thank you for your patience.
Collections are no longer available
The Collections feature was removed on May 26, 2015. We'll continue to focus on other efforts to make your subscriptions even more enjoyable.
Create videos and manage your channel
Subscriber count dropped
We take the relationship between our content creators and their subscribers seriously and work hard to keep those numbers accurate by filtering out suspicious activity around the clock. We recently discovered a bug that prevented changes in subscriber counts from being accurately displayed publicly on creators’ channels.
The bug has now been fixed and creators’ public subscriber counts have been corrected. The bug did not affect subscriber counts reflected on YouTube Analytics, where you have had access to accurate subscriber numbers.
Your account on YouTube
Sign-in issues on PlayStation 4
YouTube Partner Program
My live stream ingestion is struggling and I'd like to switch to Google Public DNS
If your live stream ingestion is struggling, it may be due to a misconfigured DNS sending the stream to a distant geographical location. Follow these instructions to configure your network to use Google Public DNS.