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Known Issues

We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. If your problem isn't listed below, learn how you can report an issue.

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Subscriptions status not updating immediately

This issue affects viewers who are using YouTube on a computer. 

You may be experiencing an issue where, sometimes, your subscription status isn't updated right away on your Subscriptions list, watch pages, and channel pages:

  • When you subscribe to a channel, it might look like you haven't subscribed yet because the Subscribe button stays red for a few minutes, instead of changing to gray right away to confirm you have subscribed.
  • When you unsubscribed from a channel, it might seem like you're still subscribed because the Subscribe button stays gray for a few minutes, instead of changing to red right away to confirm you have unsubscribed.

We're aware of this issue and are working to make the subscription status change right away in all cases.

Unable to download YouTube app on iOS 7.1.2

 

This issue has been fixed. If you continue to experience it, let us know.

 

If you're using an iPhone 4 and iOS version 7.1.2, you may not be able to download the YouTube app from the App Store. If you deleted the YouTube app from your phone or have never installed it on that device before, you may not be able to install it now. 

We're aware of the issue and are working to fix it with Apple. In the meantime, you can use the YouTube mobile site at m.youtube.com

Licensing error message on a smart TV

You may receive an error message when attempting to watch movies and TV shows on some smart TVs:

  • Smart TVs and Blu-Ray players made in 2013 or later

While we work to resolve this issue, we recommend watching your movie or TV show on your computer, or on another supported device. If you're not able to watch on another device, you may request a refund by contacting our support team.

Issues marking video as “not interested” on iOS

iOS users who mark videos as "Not interested" don’t have the option to "Tell us why" and "Undo." We are aware of the issue and are working to fix it as soon as possible.

Issues on Samsung TV

Getting logged out on Samsung TV

You may have noticed that you get logged out of your Google account on your Samsung TV. We are working with Samsung to get this issue fixed. You can help by reporting the issue directly to Samsung. To do so, please go into your TV's Menu, then Support > Contact Samsung. Thank you for your patience.

Performance problems

You may have experienced general performance or stability problems with the YouTube app on your Samsung TV. We are working with Samsung to get this issue fixed. You can help by reporting the issue directly to Samsung. To do so, please go into your TV's Menu, then Support > Contact Samsung. Thank you for your patience.

Collections are no longer available

The Collections feature was removed on May 26, 2015. We'll continue to focus on other efforts to make your subscriptions even more enjoyable.

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Create videos and manage your channel

Incorrect view count for channels

Subscriber count changing or dropping

Subscribe to the YouTube Help channel for video tips, tricks, and how-to's. Subscribe

Generally, it's normal to see fluctuations in your subscriber count. If it seems that your subscriber count has changed or dropped, it could be for one of these reasons: 

If subscriber changes seem like they're outside the normal fluctuation rate, it could be due to a known issue:

  • In rare cases, it may appear to some users that they've been unsubscribed from your channel when they actually haven't been. This issue typically affects users who have subscribed to more than 1,000 channels over the course of using their account (even if they're not currently subscribed to all of those channels). For some of these users, the subscribe button on the watch page can behave inconsistently — sometimes showing "Subscribed" and other times showing "Unsubscribed." These users are still subscribed and will still get notified of new content. We're aware of the issue and are working to fix it.
  • If you believe you're experiencing a problem outside the normal rate of subscriber count fluctuations, you can report an issue.
More questions about subscribers? Read our Q&A on YouTube subscribers

Changes to comment counts

You may currently be experiencing an issue where the comment count on a video's watch page is different from what you see in YouTube Analytics. We're updating our systems to ensure consistency, so the numbers may have recently changed for you.

Rest assured that even if your comment count has decreased, no comments have been deleted. YouTube never deletes comments unless they violate our rules for spam or other policies listed in the Community Guidelines.

What's the correct comment count?

In the watch page, the actual comments loading on the page is the accurate number. The number that you see listed above the comments field on a video's watch page may not currently be accurate.

Your account on YouTube

Sign-in issues on PlayStation 4

You may have noticed that you get logged out of your Google account on your PlayStation 4, and that you may be unable to log back in. We are working with Sony to get this issue fixed. Thank you for your patience.

YouTube Partner Program

AdSense only allows you to sign up with your default Google Account

We're aware that the AdSense signup flow doesn't currently allow publishers to switch between multiple Google Accounts. We're working to resolve this issue as quickly as possible. In the meantime, you can use the workaround steps below.

This issue also affects YouTube and Blogger publishers who want to associate their YouTube channel or Blogger account with AdSense. We recommend using the same Google Account for AdSense that you use with YouTube or Blogger.

Basic troubleshooting steps

When signing up for AdSense, sign out of all Google Accounts except the one you want to associate with AdSense. Otherwise, AdSense will select your default Google Account for sign up.

To sign out of all of your Google Accounts except one, follow these steps:

  1. In a new browser tab, visit https://accounts.google.com/logout.
  2. Click Remove.
  3. Click X next to each Google Account you don't want to associate with AdSense. (Make sure you leave the one Google Account that you do want to associate with AdSense.)
  4. Click Done.
  5. Go back to the AdSense signup page.
  6. Click Create or use another account, and sign in to the Google Account you want associate with AdSense.

Troubleshooting for YouTube partners

If you're a YouTube partner and your channel is linked to a disapproved AdSense account, use these instructions to sign in directly to the Google Account associated with your AdSense account.

  1. Sign in to your YouTube account and go to www.youtube.com/account_monetization and start the steps to switch AdSense accounts.
  2. When you are at Step One of the linking process, copy the page's URL.
  3. Log out of your account and close your browser.
  4. Open a new browser and go to www.gmail.com. Sign in with the Google Account that's associated with the AdSense account you want to link to. 
  5. Open a new tab in the browser and paste the AdSense sign-up URL you previously copied. 
  6. Complete the AdSense sign up flow. You should be able to switch to the correct AdSense account.