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Known Issues

We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. If your problem isn't listed below, learn how you can report an issue.

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Persistent icon in the top left of video

15:20 UTC 18 May 2017 

This issue has been fixed. If you continue to experience it, let us know.

Since May 12, 2017, you may be seeing an icon in the top left of a video after an ad plays if you're watching on a computer. You may also continue to see the icon in the next videos you watch. We're aware of this technical issue and working to resolve it.

Subscriptions status not updating immediately

This issue affects viewers who are using YouTube on a computer. 

You may be experiencing an issue where, sometimes, your subscription status isn't updated right away on your Subscriptions list, watch pages, and channel pages:

  • When you subscribe to a channel, it might look like you haven't subscribed yet because the Subscribe button stays red for a few minutes, instead of changing to gray right away to confirm you have subscribed.
  • When you unsubscribed from a channel, it might seem like you're still subscribed because the Subscribe button stays gray for a few minutes, instead of changing to red right away to confirm you have unsubscribed.

We're aware of this issue and are working to make the subscription status change right away in all cases.

Licensing error message on a smart TV

You may receive an error message when attempting to watch movies and TV shows on some smart TVs:

  • Smart TVs and Blu-Ray players made in 2013 or later

While we work to resolve this issue, we recommend watching your movie or TV show on your computer, or on another supported device. If you're not able to watch on another device, you may request a refund by contacting our support team.

Some iPad users unable to add videos to playlists

If you’re using the latest version of YouTube (version 12.13) on an iPad, you may not be able to add videos to playlists. We're aware of this issue and working to fix it as soon as possible.

Issues on Samsung TV

Getting logged out on Samsung TV

You may have noticed that you get logged out of your Google account on your Samsung TV. We are working with Samsung to get this issue fixed. You can help by reporting the issue directly to Samsung. To do so, please go into your TV's Menu, then Support > Contact Samsung. Thank you for your patience.

Performance problems

You may have experienced general performance or stability problems with the YouTube app on your Samsung TV. We are working with Samsung to get this issue fixed. You can help by reporting the issue directly to Samsung. To do so, please go into your TV's Menu, then Support > Contact Samsung. Thank you for your patience.

Collections are no longer available

The Collections feature was removed on May 26, 2015. We'll continue to focus on other efforts to make your subscriptions even more enjoyable.

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Create videos and manage your channel

Delayed view count data in Realtime report

May 19, 2107, 21:33 UTC
 
Since May 18, 2017, view count data in the YouTube Analytics Realtime report is delayed for some videos. We're aware of this issue and working to resolve it. In the meantime, you can use the view count number on your video's watch page to get an understanding of views.

Subscriber count changing or dropping

Subscribe to our YouTube Help channel to get the most out of YouTube. Subscribe

Generally, it's normal to see fluctuations in your subscriber count. If it seems that your subscriber count has changed or dropped, it could be for one of these reasons: 

If subscriber changes seem like they're outside the normal fluctuation rate, it could be due to a known issue. If you believe you're experiencing a problem outside the normal rate of subscriber count fluctuations, you can report an issue.

More questions about subscribers? Read our Q&A on YouTube subscribers

Changes to comment counts

You may currently be experiencing an issue where the comment count on a video's watch page is different from what you see in YouTube Analytics. We're updating our systems to ensure consistency, so the numbers may have recently changed for you.

Rest assured that even if your comment count has decreased, no comments have been deleted. YouTube never deletes comments unless they violate our rules for spam or other policies listed in the Community Guidelines.

What's the correct comment count?

In the watch page, the actual comments loading on the page is the accurate number. The number that you see listed above the comments field on a video's watch page may not currently be accurate.

Fluctuations in video revenue

If you're seeing fluctuations in your revenue, it may be because we’re fine tuning our ads systems.

Because advertiser confidence on YouTube is critical to the financial success of creators, we began implementing new brand safety controls starting the week of March 27, 2017. These changes address feedback from advertisers around ads running on content they feel does not align with their brand, which is outlined in the YouTube Creator Blog

What you can do:

  • If you're seeing a drop in revenue from videos that are monetized, review your videos’ thumbnails, titles, and descriptions to make sure that they a) accurately represent the content in your video and b) are aligned with our advertiser-friendly content guidelines.
  • If you think your video was demonetized in error, request an appeal by clicking the yellow $ icon next to the video in Video Manager. You'll be notified once a decision is made on the appeal and, if it is successful, your video will immediately be monetized again and have a green $ icon.

Videos published between April 21 and May 2 less likely to show in recommendations

17:15 UTC 4 May 2017

You may have experienced fewer views on videos you published between April 21 and May 2. A bug resulted in viewers being recommended recently published videos less than normal. This affected recommended videos on the home page and in suggested videos. We resolved the issue and videos published after May 2nd are unaffected.

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Your account on YouTube

Sign-in issues on PlayStation 4

You may have noticed that you get logged out of your Google account on your PlayStation 4, and that you may be unable to log back in. We are working with Sony to get this issue fixed. Thank you for your patience.

Missing subscriptions, playlists, and uploads on iOS

If you can’t see your subscriptions, playlists, or uploads on your iOS device, try signing out of your YouTube account and signing back in.

Sign out 

  1. Tap your account photo .
  2. Tap Switch account
  3. Tap Use YouTube signed out.


You'll see a brief notification at the bottom of the screen that lets you know you have signed out of the app.

Sign in

  1. Tap Account .
  2. Tap Sign in
  3. Select an existing account, or tap on to Add Account to add a new account to your device.

YouTube Partner Program

AdSense only allows you to sign up with your default Google Account

We're aware that the AdSense signup flow doesn't currently allow publishers to switch between multiple Google Accounts. We're working to resolve this issue as quickly as possible. In the meantime, you can use the workaround steps below.

This issue also affects YouTube and Blogger publishers who want to associate their YouTube channel or Blogger account with AdSense. We recommend using the same Google Account for AdSense that you use with YouTube or Blogger.

I'm signing up on AdSense.com

Sign out of all accounts and sign back in

When signing up for AdSense, sign out of all Google Accounts and sign back in with the one that's linked to your existing AdSense account. Otherwise, AdSense will select your default Google Account for sign up.

  1. In a new browser tab, visit https://accounts.google.com/logout.
  2. Click Remove.
  3. Click X next to each Google Account you don't want to associate with AdSense. (Make sure you leave the one Google Account that you do want to associate with AdSense.)
  4. Click Done.
  5. Go back to the AdSense signup page.
  6. Click Create or use another account, and sign in to the Google Account that is linked to your existing AdSense account.
I'm signing up on YouTube.com

Sign in with Google Account that's linked to your AdSense account

Use these instructions to sign in directly to the Google Account associated with your AdSense account.

  1. Sign in to your YouTube account and go to www.youtube.com/account_monetization.
  2. If you haven't already, sign the YouTube Partner Program terms. If you've already signed the terms, click Start next to "Sign up for AdSense."
  3. Click Next.
  4. Copy the page's URL.
  5. Sign out of your account and close your browser.
  6. Open a new browser and go to accounts.google.com/logout. This will sign you out immediately.
  7. Click Remove an account at the bottom of the page. Click the X next to all the accounts listed on the "Remove an account" page, then click Done.
  8. Open a new tab in your browser and paste the AdSense sign-up URL you previously copied.
  9. Click Sign in and sign in to the email associated with your AdSense account. You'll be redirected back to YouTube.
  10. Click Next (this will bring you to the correct YouTube channel). 
  11. When prompted to sign in, select Sign in with a different account.
  12. Sign in with the email associated with your YouTube channel. You'll be redirected to your YouTube channel. 

Advertising on YouTube

Fluctuations in video revenue

If you're seeing fluctuations in your revenue, it may be because we’re fine tuning our ads systems.

Because advertiser confidence on YouTube is critical to the financial success of creators, we began implementing new brand safety controls starting the week of March 27, 2017. These changes address feedback from advertisers around ads running on content they feel does not align with their brand, which is outlined in the YouTube Creator Blog

What you can do:

  • If you're seeing a drop in revenue from videos that are monetized, review your videos’ thumbnails, titles, and descriptions to make sure that they a) accurately represent the content in your video and b) are aligned with our advertiser-friendly content guidelines.
  • If you think your video was demonetized in error, request an appeal by clicking the yellow $ icon next to the video in Video Manager. You'll be notified once a decision is made on the appeal and, if it is successful, your video will immediately be monetized again and have a green $ icon.

Persistent icon in the top left of video

15:20 UTC 18 May 2017 

This issue has been fixed. If you continue to experience it, let us know.

Since May 12, 2017, you may be seeing an icon in the top left of a video after an ad plays if you're watching on a computer. You may also continue to see the icon in the next videos you watch. We're aware of this technical issue and working to resolve it.