Troubleshoot a failed or declined payment for a purchase

If you're trying to make a purchase on YouTube but your payment is declined or won't go through, identify your issue below, and try the suggested steps. If you're looking for help with a declined charge for your monthly membership payment, learn how to troubleshoot billing or access issues.

If you made a purchase through Apple or the iTunes store, please see their troubleshooting tips or contact Apple for more support.