If you see a charge on your card or bank statement for a digital purchase on YouTube that you didn't make, you can report the charges to our support team within 120 days of the transaction.
Digital purchases may include:
- Super chats, Super stickers, Super Thanks, or Donations
- Channel memberships
- TV show & movie purchases
- YouTube Premium / YouTube Music Premium memberships
- Paid Virtual Events
- and more
Step 1: Identify YouTube charges
All YouTube purchases will appear on your statement as GOOGLE*YouTube [service name]. For example, a YouTube Premium charge will appear as GOOGLE*YouTube Premium.
If the charge in question isn't in one of these formats, it didn't come from YouTube. Get in touch with your bank or card-issuer for more info.
Step 2: Check with your family and friends
If you don't recognize a YouTube transaction, check with your family and friends to see if:
- They made the purchase, or
- A child may have played a game that resulted in accidental charges
If you find out the charge was unauthorized and accidental but not an act of fraud, request a refund on the YouTube website.
Step 3: File and track your claim
Once you've confirmed that the charge is from YouTube and wasn't made by anyone you know, report the charges to our support team within 120 days of the transaction. To find your claim, you need the email address you used to submit the claim, and the claim ID sent to your email.