Verify your identity

For certain kinds of transactions with your Google Account, we might need to verify your identity with information like your:

  • Name
  • Address
  • Date of birth

You might also need to provide us with:

  • An image of your Government ID
  • Proof of address

Why we might ask you to verify

  • To verify that your information is correct to access certain content.
  • To verify your identity to complete a transaction with Google.
  • We noticed unusual activity or transactions.
  • We need more information for legal or regulatory reasons.

Important: If we ask you to verify your account, any pending transactions are canceled. Pending charges on your bank statement disappear within 14 business days.

How we use your information

Google uses the information you provide to:

  • Verify your identity.
  • Protect you against fraud and abuse.
  • Improve verification services for Google products.

Your verified information, like your name and address, is stored with your Google Account and you can manage it at pay.google.com.

The information you submit is treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice where applicable.

How to submit documents

To verify your identity, use the link in the verification request to find a list of accepted documents and instructions. Make sure your documents:

  • Use the same full name across all documentation you submit
  • Are current and not expired
  • Are clearly legible

Make sure any image you upload:

  • Is an image of a document and not anything else
  • Is readable
  • Is in color, not in black and white
  • Doesn’t have blur, glare, or dim lighting
  • Shows the full document with all 4 corners
Tip: After you submit your documents, it may take a few days to verify your identity.
Can’t find the email or form requesting to verify your identity?
  1. Go to pay.google.com.
  2. At the top, click Alerts Alert.
  3. Click Verify now.
  4. To verify your identity, follow the on-screen instructions.

Fix verification problems

To resolve the issue:
  • If you received an email or got an error message, follow the instructions in the message.
  • If you need help from our team to help resolve the issue, we’ll contact you after we review your information.

Failed verification

If you failed verification, you receive an email shortly after the decision. To appeal the decision, follow the instructions in the email.

If you need more help, contact us.

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