Troubleshoot YouTube Premium member benefits

If you're a YouTube Premium member having problems with your membership benefits, check out these common issues and troubleshooting steps. You'll find details on how to fix video download issues, why you might be seeing ads, what to do if you're getting an error (like, "Playback paused") and more.

Tips & tricks:
  • If you're experiencing any of the issues below, consider sending product feedback to YouTube: Select your profile photo > Feedback  in YouTube. You can also contact support for help.
  • YouTube Premium members who signed up on an iOS device: To access your YouTube Premium benefits, make sure you're signed in to the same account in YouTube as you used to purchase your membership in iTunes.

Select your issue to get help

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