Get support
To contact support or request a refund, select your preferred language from the table below. We recommend following these troubleshooting steps to self-diagnose and fix your issue.
| Language | Hours of operation |
| English | 24 hours a day, 7 days a week |
| Spanish (Spain) | 11.00 a.m. to 3.00 a.m. GMT, 7 days a week |
| Spanish (LATAM) | 11.00 a.m. to 3.00 a.m. GMT, 7 days a week |
| Italian | 9.00 a.m. to 6.00 p.m. GMT, Mon to Fri |
| Russian | 11.00 a.m. to 8.00 p.m. GMT, Mon to Fri |
| Turkish (Turkey) | 7.00 a.m. to 4.00 p.m. GMT, Mon–Fri |
| French (Canada) | 2.00 p.m. to 10.00 p.m. GMT, Mon to Fri |
| French (France) | 9.00 a.m. to 5.00 p.m. GMT, 7 days a week |
| German | 9.00 a.m. to 5.00 p.m. GMT, 7 days a week |
| Portuguese (Portugal) | 11.00 a.m. to 2.00 a.m. GMT, 7 days a week |
| Portuguese (Brazil) | 8.00 a.m. to 11.00 p.m. BRT, 7 days a week |
| Japanese | 9.00 a.m. to 6.00 p.m. JT, Mon to Fri |
| Korean | 9.00 a.m. to 8.00 p.m. KST, seven days a week |
If you've purchased a membership or other digital goods on YouTube, you can contact support for help. To get in touch with YouTube support, make sure that you're signed in to the account that you used to make a purchase.
If you receive YouTube Premium through a subscription to Pixel Pass, learn more about how to manage your account here.