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Donation card FAQs for donors

General FAQs

What are donation cards?

Donation cards are a new way to make voluntary payments to U.S. or select U.K. nonprofits from YouTube. If a YouTube creator has a donation card enabled, you'll see a Donate now button on their videos. Click that button to get started making a donation using Google Payments. Learn more about YouTube creators.

Can I get a refund on a nonprofit voluntary donation?

Voluntary donations to nonprofits are non-refundable. If you're having trouble with a payment, you may contact our support team.

What information do you share with the nonprofits when I make a donation?

We do not provide your contact information to the nonprofits or charities featured in donation cards. We do not provide your contact information to the YouTube creator.

How do I delete my donation history?

Your donation history from Google's donation initiatives (One Today, Donation Cards on YouTube and Google crisis response campaigns) is stored under a common account.

You can delete your account on One Today. If you chose to delete this account, any actions you took on the One Today platform will be anonymized. Donations made with Donation Cards and for Google crisis response campaigns are already anonymous.

Nonprofits in the United States

How are nonprofits selected to participate?

YouTube creators can select any U.S. 501(c)3 public charity in good standing. Nonprofits are not endorsed by YouTube or Google.

How much of my voluntary payment will reach the nonprofit?

The nonprofit will get all of your donation. Google covers the processing fees. Unless mentioned otherwise, your donation is unrestricted, so funds may be used by the nonprofit at it sees fit. It may take up to two months for a donation to reach the nonprofit.

Google partners with Network for Good, a U.S. nonprofit donor advised fund, to collect and distribute the donations to nonprofits made on YouTube. As required by the Internal Revenue Service, Network for Good has exclusive legal control over the donations once received. If Network for Good cannot disburse the funds to the nonprofit selected by the YouTube creator, Network for Good will distribute the funds to an alternate qualified U.S. nonprofit.

What if the nonprofit designated to receive my donation becomes ineligible?

If Network for Good, Google's donor advised fund partner, is unable to distribute funds for a project to the intended nonprofit for any reason (including that the nonprofit is not a valid United States 501(c)(3) organization), Google will work with Network for Good to select an alternate qualifying nonprofit.

Which countries are supported?

You can currently make donations using donation cards in the following countries:

  • United States
  • Austria
  • Belgium
  • Canada
  • Germany
  • Spain
  • France
  • United Kingdom
  • Hong Kong
  • Ireland
  • Italy
  • South Korea
  • Netherlands
  • Norway
  • New Zealand
  • Poland
  • Philippines
  • Sweden
  • Slovakia
  • Taiwan
  • Switzerland
Why does my credit card receipt mention Network for Good?

Google partners with Network for Good, a U.S. nonprofit donor advised fund, to collect and distribute the donations made to the nonprofits on YouTube. For each transaction, you will see a line item on your credit card receipt that notes you made a donation through Network for Good.

What is Network for Good? Why is my donation directed there?

Google partners with Network for Good, an industry leader in donor advised funds, to collect and distribute the donations at Google’s request. One-hundred percent of your contribution will go to the nonprofit (Google will take care of processing fees). As required by the IRS, Network for Good, as a donor advised fund, has exclusive legal control over the donations once received.

Is my donation tax deductible?
Donors in the United States

If you are in the U.S., donations to 501(c)(3) organizations are generally tax deductible, but please check with your tax professional to be sure. You will receive a confirmation email from Google, which serves as your donation receipt and confirms that no goods or services were received.

Donors outside of the United States

Please check with your tax adviser. Your donation may not be tax deductible if you are a resident of Canada.

Your donation is not tax deductible if you are a resident of one of the following countries:

  • Austria
  • Germany
  • Spain
  • France
  • Ireland
  • Italy
  • Norway
  • New Zealand
  • Sweden
  • Switzerland

If you are in the United Kingdom, tax benefits are not available for your donation. You will receive a confirmation email from your Google Payments account, which serves as your donation receipt. Users who make donations will not receive anything of value for their donation.

 
Learn more about using donation cards to contribute to U.S. non-profit organizations selected by video creators in the YouTube Help Center.
 

Nonprofits in the United Kingdom

How much of my donation will reach the charity?

The charity will get all of your donation. Google covers the processing fees. Google partners with Charitable Giving, a U.K. charity (registered number 1128013), to collect and distribute the donations to charities made on YouTube. If Charitable Giving cannot distribute the funds to the charity selected by the YouTube Creator, Charitable Giving will distribute the funds to an alternative charity with input from Google.

Which countries are supported?

As of September 3, 2016, users in the following countries can make donations to U.K. charities selected by a YouTube Creator:
  • Ireland
  • United Kingdom
  • United States

Why does my credit card receipt mention Charitable Giving?

Google partners with Charitable Giving, a U.K. charity, to collect and distribute the donations made to charities on YouTube. For each transaction, you will see a line item on your credit card receipt that notes you made a donation through Charitable Giving.

What is Charitable Giving? Why is my donation directed there?

Google partners with Charitable Giving, a U.K. charity (registered number 1128013) to collect and distribute the donations. 100% of your contribution will go to your selected charity (Google will take care of processing fees). 

Will my donation attract tax relief?

Donors inside the United Kingdom

Currently, we do not offer the facility for charities to benefit from Gift Aid on donations made through donation cards, although we hope to do so shortly. 

Donors resident outside of the United Kingdom

Please check with your tax adviser. Whether a deduction is available in other jurisdictions will depend on the law of that jurisdiction.

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