Troubleshoot playing videos in the Android app

You may experience poor video quality -- slow loading, buffering or choppy playback -- due to a number of factors, such as issues with your Internet Service Provider (ISP), number of connected users/devices, your hardware/software, your internet connection, or problems with the video itself.

1. Manually adjust video quality

Manually lowering the video quality may help to resolve playback errors or loading issues.  To adjust quality, touch the  menu icon on a video and select the Gear gear icon. 

2. Retry playback or restart the video

If you see an error prompting you to "Touch to retry," touch the player one or more times to force it to refresh. Otherwise, follow the steps below to restart a video:

  1. Swipe down to minimize the video.
  2. Swipe to the right to dismiss the video.
  3. Find and select the video again.

3. Clear app cache or restart the video

Clearing your app cache or restarting your device may help to solve playback issues.

  1. Clear the app cache by visiting your device's Settings menu and selecting Apps or Manage Apps > YouTube.
  2. Touch Clear cache
  3. Return to YouTube and try playing the affected video or videos again.
  4. If you’re still experiencing playback issues, try turning your device off and on.

4. Check or change your network connection

Your network performance can vary by provider and location.

  • If you're unable to play videos on your mobile network (3G/4G), try connecting to a Wi-Fi network.
  • If you're unable to play videos on your Wi-Fi network, try connecting to your mobile network (3G/4G).  If you can watch videos on your mobile network, but not on your Wi-Fi network, check your wireless setup.

5. Check for the latest system update

Make sure your device is updated with the latest Android system updates. Navigate to Settings > About Phone > System updates and touch Check now.  

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