Troubleshoot audio or video issues with uploads
If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the issue.
New video can’t be played in higher resolutions (4K, 1080p)
YouTube processes higher video resolutions, such as 4K and 1080p, after your upload is complete. While this happens, your video may initially only be available to stream in low resolutions that were processed during the upload.
Once high resolution processing is complete, higher resolutions will be available on your video. Learn more about video quality for new uploads.
Making changes to your video's settings can solve common audio and video issues. Follow these steps to review and change your video's settings.
Open the video in a video editing program
You can open your raw video in a desktop or online video editing program on your computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.
Verify video settings
In your video editor, double check that your video settings match our recommended upload settings.
- Compression Type: H.264
- Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
- Data Rate: Automatic
- Key Frames: Automatic
- Frame Reordering: Unchecked
- Format: AAC
- Click Show advanced settings and choose Constant Bit Rate as encoding strategy
- Size: Choose the original size of the video
- “Prepare for Internet Streaming”: Fast Start
Save and export
Once the video has the recommended settings, re-upload the video on YouTube.
Make sure the durations of your audio and video tracks are the same. For example, if your audio plays for 50 seconds but your video only plays for 40 seconds, it could cause sync problems.
To make changes to your audio and video tracks, use a third party video editor before uploading your content to YouTube.