Troubleshoot audio or video issues with uploads
If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the issue.
New video can’t be played in higher resolutions (4K, 1080p)
When you upload a video, it will initially be processed in low resolution. This process helps you complete the upload flow faster. Higher resolutions, such as 4K or 1080p, can take more time to process. While this processing happens, your video may appear to be missing higher resolutions for several hours.
If you’d like new uploads to be available in all resolutions, try uploading your video as unlisted first. You can later make your video public once all resolutions are available. Learn more about video quality for new uploads.
Note: Higher resolutions like 4K may not be available on specific devices or browsers because of platform limitations.
Colors aren’t displaying correctly
If colors aren’t showing correctly in your video, make sure your video’s transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.
- Non-HDR videos: Use BT.709
- HDR videos: Learn more
If colors still aren’t rendering correctly, it may be due to your browser or device. Test your original video as well as your YouTube upload on other browsers to isolate the problem.
Make sure the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.
To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.
Audio plays on a computer but not on a mobile device
Editing your video's settings can solve common audio and video issues. Follow these steps to review and change your video's settings.
Open the video in a video editing program
To open your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.
Verify video settings
In your video editor, double check that your video settings match our recommended upload settings.
- Compression Type: H.264
- Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
- Data Rate: Automatic
- Key Frames: Automatic
- Frame Reordering: Unchecked
- Format: AAC-LC
- Bitrate: 128kbps - 256kbps
- Sample rate: 44100 or 48000
- Size: Choose the original size of the video
Save and export
Once the video has the recommended settings, re-upload the video on YouTube.