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Your account has been disabled (explanation)

If you've been redirected to this page from the sign-in page, it means that access to your Google Account has been disabled.

In most cases, accounts are disabled if we believe you have violated either the Google Terms of Service, product-specific Terms of Service (available on the product page), or product-specific policies. Your account has not been deleted, your data is still intact, and it might be possible to regain access to your account.

Why Google disables accounts

Google wants to ensure that everyone has a chance to safely and securely connect and communicate. To help preserve this environment, Google reserves the right to:

  • Suspend a Google Account from using a particular product or the entire Google Accounts system if there is a violation of the Google Terms of Service, product-specific Terms of Service (available on the product page), or product-specific policies.
  • Terminate your account at any time, for any reason, with or without notice.

Next steps for disabled accounts

Please start by reviewing the relevant Terms of Service. Then, if you think your account should not have been disabled, please contact us. By contacting us to look into this issue, you certify that you’re the owner of the account and consent to allowing us to review the contents of your account to evaluate your request.

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