Contact the YouTube Creator Support team
If you're in the YouTube Partner Program, you can get access to our Creator Support team.
From the YouTube Help Center
- Select Get Support at the top of any YouTube Help Center article.
- Click Get Creator support.
- Choose the category that your issue is about.
- Select Email Support. You'll only see this option if you're eligible.
- Follow the prompts to email our Creator Support team.
From YouTube
- If you're on youtube.com, sign in and select your account icon
- Click Help
. In the panel that opens, click Need more help? > Get Creator support.
- Choose the category that your issue is about.
- Select Email Support. You'll only see this option if you're eligible.
- Follow the prompts to email our Creator Support team.
. In the panel that opens, click Need more help? > Get Creator support. If you don't see the email option, make sure you’re signed in to the channel that's in the YouTube Partner Program. If you still can't contact us, let us know using the Send feedback button.
How we can help
Language availabilityEmail support is currently provided in the following languages for qualifying partners: Arabic, Chinese (simplified), Chinese (traditional), English, French, German, Italian, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese.
Chat support is offered as long as support representatives are available. You can get chat support in the following languages and times:
- Arabic Monday-Friday, 1am to 10am PST
- English 24 hours a day, 7 days a week
- Spanish Monday-Friday, 7am to 3pm PST
- Portuguese Monday-Friday, 1am to 1pm PST
- Russian Monday-Friday, 1am to 10am PST
Whether you're facing a specific problem or you want to learn how to get the most out of YouTube as a creator, we're here to help you:
- Optimize how you use YouTube.
- Get tips on technical or service aspects of YouTube.
- Learn to navigate policy and copyright guidelines.
- Get answers on accounts, channel management, and Google+ questions.
- Resolve content ID and rights management issues.
- Troubleshoot and fix bugs or issues with your account.
