Troubleshoot sign-in problems on smart TVs, streaming devices and game consoles

If you can't sign in to YouTube on any device, including your computer, follow the instructions to recover your Google Account.

This article includes tips to fix issues signing in to your YouTube channel on different devices, including:

  • Smart TVs
  • Streaming devices
  • Mobile devices
  • Game consoles

Before you start: Try restarting your device. This is often a quick way to fix issues.

Troubleshoot for mobile devices

  • Uninstall and reinstall the app on your device (even if you have the latest version).  
  • Make sure that you're using a Google Account to sign in.

Troubleshoot for smart TVs, streaming devices and game consoles

  • Make sure that you have the latest version of the YouTube app.
  • Make sure that you're using a Google Account to sign in.
  • Reset the YouTube app (in Settings). If you're signed in, this will sign you out.
  • Make sure that your console is supported.

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Main menu
18256185644699107882
true
Search Help Centre
true
true
true
true
true
59
false
false