Troubleshoot sign-in problems on mobile devices, smart TVs & game consoles

Learn how to fix issues signing in to your YouTube channel on your mobile device, smart TV, or game console.

If you can't sign in to YouTube on any device, including your computer, follow the instructions to recover your Google Account.

Before you start: Try restarting your device; this is often a quick way to fix issues.

Troubleshoot for mobile devices

Troubleshoot for TVs and game consoles

  • Make sure you have the latest version of the YouTube app from your smart TV’s app store.
  • Make sure you're using a Google Account to sign in.
  • Reset the YouTube app (in Settings). If you’re signed in, this will sign you out.
  • Make sure your console is supported.
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