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Fix sign in problems for mobile and devices

If you can sign in to YouTube on your desktop computer, but are having problems signing in to YouTube on your device (mobile, Smart TV, game console), select which version of YouTube you’re using from the choices below.

If you can't sign in on your desktop computer either (at www.youtube.com), recover your Google account. For additional assistance, visit YouTube's Accounts forum.

YouTube Android app
Make sure you've updated your YouTube app to the latest version. You can find the newest version in Google Play.

To sign in to YouTube Android app, you will need to enter in a Gmail address to view your personalized account information. Other email addresses such as Hotmail and Yahoo are not supported in the YouTube Android app.

YouTube on iOS devices (iPhone, iPad, iPod touch, Apple TV)

YouTube for iOS app

Make sure that you've updated your YouTube app to the latest version. You can find the newest version here in the App Store.

To sign in to the YouTube, please enter in the same email address and password as you would on the desktop version of www.youtube.com.

Apple’s pre-installed YouTube app

If you are using Apple’s pre-installed YouTube app (running on iOS devices with iOS 5 and below), you will need to sign in using an application-specific password. Please note that YouTube does not support Apple’s pre-installed app.

YouTube on Apple TV

YouTube does not support YouTube on Apple TV. For issues please visit Apple’s Support Forum.
Youtube on Mobile Browsers
To sign in to m.youtube.com, please enter the same email address and password as you would on the desktop version of www.youtube.com.
YouTube on Xbox 360, Xbox One, Playstation 3, Wii, and Wii U
To sign into one of YouTube’s supported game consoles, please follow these steps:
  1. Sign into www.youtube.com on your desktop.
  2. Once you have signed in, you can open a new tab in your brower and open www.youtube.com/activate.
  3. On your game console, browse to the Sign in page. Enter in the alphanumeric code shown on your TV.

Once you enter in this code, your game console will update with your YouTube account information. To learn how to get to the activation code on your game console, please visit one of the following Help Center articles:

YouTube on Smart TVs
To see if your Smart TV is running a supported version of the YouTube app, please open the YouTube app. If your home screen matches one of the following, your YouTube app will be supported:
If your home screen looks different from the above, please visit the YouTube on other devices section below for troubleshooting steps.

To sign into one of YouTube’s supported apps on Smart TVs, please follow these steps:

  1. Sign into www.youtube.com on your desktop.
  2. Once you have signed in, open a new tab in your brower and open www.youtube.com/activate.
  3. On your Smart TV, browse the to the Sign in page, sometimes listed under Settings. Enter in the alphanumeric code shown on your TV.
YouTube on other devices (Blu-ray Players, Android TVs)
To see if your device is using a supported version of the YouTube app, open the YouTube app. If your home screen matches one of the following, your YouTube app will be supported:

​If your home screen looks different from the above, the following steps listed below may assist you with sign in issues. Non-supported devices and 3rd-party apps may have alternate methods of account verification.

User ID/username field

The User ID/username field may require one of the following sign in methods:

  • Full email address (i.e. youtubesupport@gmail.com)
  • Email address without adding @gmail.com (i.e. youtubesupport)

Password field

The password field may require one of the following sign in methods:

Additional manufacturer support

You may want to contact your device manufacturer or the developer of your software for further assistance:

 

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