Issues using third-party tools with Brand Accounts

Connecting your channels to Brand Accounts lets you switch between channels on one account. Unfortunately, some third-party and older apps don't support channel switching. They might give you an error or sign you in to the wrong channel. This could happen with:

  • The iOS Photos app
  • Some older mobile apps
  • Some devices and game consoles
  • Editing software like iMovie or Premiere
  • Tools like Wirecast
  • Other applications that use API authentication

Try one of the steps below to fix the issue:

  • Make sure you sign in with your Google Account email address and password.
  • Make sure that you're using the most up-to-date version of your app.
  • If these don't solve the problem, see below.

Choose which channel to use with third-party apps

Set a default channel on your account to choose which channel will be selected when you sign in on apps that don't support channel switching.

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