How to use YouTube Live chat

Live chat is turned on by default. After your live stream ends, it will be archived and viewers can replay the video along with the live chat. Live chat only shows up on YouTube watch pages -- not on embedded players.

Note: Live chat is not available if your channel or live stream’s audience is set as made for kids.

Live Q&A

Live Q&A is another way to expand real-time interaction between creators and viewers. This feature can be used during Live Streams and Premieres. As a Creator, you can further customize the Live Chat Q&A experience by learning how to Moderate your Live Chat.

Note: Live Q&A and Polls are not available on Mobile. If you are streaming through the YouTube Mobile App, you can manage your mobile live stream through Live Control Room to access Live Chat features.

To start a Live Q&A:

  1. Schedule or start a live stream or a Premiere.
  2. From the bottom of the chat window, click then select “Start a Q&A.”
  3. Add the prompt then click “Start Q&A”.
  4. The Questions List will appear in the chat window after a Q&A session begins. To answer a question, go to the Questions List, select a question to answer, click the three dot menu and click “Select Question”. The question will be pinned to the top of the chat window and visible to your viewers. Click “Close” to dismiss a question banner from the chat window.

Note: Click the drop down chat menu and select “Top Chat” or “All Chat” to view messages in Live Chat.

  1. To end your Live Q&A, from the prompt banner at the top of the chat click “End Q&A” All unanswered questions in the list will be deleted and Live Q&A sessions will be available in Chat Replay.

Note: Live Q&A details are not available in Youtube Analytics. Viewers can only submit 1 question per minute.

Remove or Delete a Question:

To delete a question you’ve submitted that has not been pinned to chats, visit My Activity.

  • To delete questions that are pinned to the chat window, click the three dot menu, then click “Delete.”

Live chat views

Viewers can choose between two views of Live chat at any time.

  • Top chat: This view filters messages such as potential spam to help make chat easier to read and more useful.
  • Live chat: This view is not filtered. It shows all chat messages as they come in.

Note: Live streams that are trimmed in the video editor will not have Chat replay.

Live chat badges

Live chat badges identify the Streamer  and Moderator . If your channel is eligible for memberships, you can create custom membership badges that show up in live chat too.

Emojis

Emojis are small pictures that can express an emotion, idea, and more. Anyone can use a large number of emoji,and creators can make custom emojis that are available as a channel membership perk.

Add emoji to your comment or message

On mobile: While writing a chat message, tap  to add a YouTube emojis or the emoji icon on your device’s keyboard to add emojis from your device's operating system.

On desktop: While writing a chat message, tap  Add Emoji.

Note: On desktop, you can press and hold an emoji to customize the appearance. Your settings will be saved for future use. To change your default, select a different emoji variation. You can also clear the setting by your clearing browser cookies and other site data or signing out of YouTube.

Send a message

To post in live chat:

  1. Click into where it says “Say Something” and begin entering text.
  2. Click Send .

Respond to someone in the chat feed

You can respond to someone in the chat feed by mentioning their username.

  1. Type “@”.
  2. Begin typing their username.
  3. Select the username.

Both you and the mentioned chat member will see their username highlighted in the live chat. This highlight makes it easier for them to see your response in the chat feed.

Message limitations

Viewers are limited to 200 characters and a maximum of 11 submissions every 30 seconds. Event owners are not subject to the frequency threshold. Viewers cannot post special characters, URLs, or HTML tags.

Subscribers-only and members-only chat

A channel can make their live chat members-only or subscribers-only.

If the chat is subscribers-only, the channel can specify how long viewers need to be subscribed. To see how long you need to be subscribed and how long you’ve been subscribed, tap Info  from the live chat message box.

Pin a message

You can pin your own message or a viewer’s message in Live Chat.

Only you, not your moderators or viewers, can pin messages. Pinned messages show below Super Chat.

  1. Go to the chat window during a live stream or a Premiere.
  2. Find a message from Live Chat, even your own, and tap or click More .
  3. To pin the message, tap or click Pin .

Note: You can only pin one message at a time. To replace a pinned message, simply pin another message. To unpin a message, click More on a pinned message and tapUnpin.

Create a live poll

Channel owners can create and manage live polls on their streams and Premieres. Once someone votes, they cannot change it.

  1. Schedule or start a live stream or a Premiere.
  2. From the bottom of the chat window, tap Create a poll .
  3. Create your poll, and then select Ask your community.

To end a poll and see the results in the chat:from the banner at the top of the chat, tap End poll.

Limitations

Live polls can:

  • only be created from YouTube on your computer.
  • have between 2-4 options.
  • only be seen live. They do not show up in live chat replays.
  • only last up to 24 hours.

Embed live chat

During a live stream, you can embed live chat on your own site by using an iframe.

Note: embedding live chat isn't available on mobile web.

  1. Get the video ID for the live stream. You can get the video ID from the watch page URL (youtube.com/watch?v=12345). In this case, the video ID is ‘12345’.
  2. Get the domain URL for the site you want to embed chat on. If you're embedding chat on www.example.com/youtube_chat, your embedding domain is "www.example.com".
  3. Combine the embedded URL in the following way: https://www.youtube.com/live_chat?v=12345&embed_domain=www.example.com.
    • This URL is for your iframe. Note the embed_domain must match the URL of the page you’re embedding the chat on. If they are different, the embedded chat will not open.
Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
false
false
true
59
false
false