Get a refund

Refunds may be available for the following YouTube services and memberships. Note: Not all payments on YouTube services and memberships are refundable. See below for details.  
 

If you have made a purchase using your iPhone or iPad, or signed up for a YouTube paid membership via iTunes, you'll need to get in touch with Apple support to request a refund. Apple's refund policy will apply.

Movie and show purchases or rentals

If you've purchased or rented a movie or TV show on YouTube, you can return or cancel your purchase anytime within seven days of purchase if you have not started to play the video. If you haven't watched your show or movie, you can request a refund directly from the Purchases tab of the YouTube app or website. 

If you ordered content or features that are defective, unavailable or do not perform as stated, you may contact our support team to request a refund at any time. When a refund is granted, we'll revoke access to the content and your money will be returned within the refund timelines listed below.

YouTube Premium and YouTube Music Premium memberships

You may cancel a YouTube paid membership at any time. Once you've cancelled, you will not be charged again and your benefits will continue until the end of the billing cycle. Note that you won't be refunded for the period of time between when you cancel and when your membership officially ends.

If content or features related to your YouTube paid membership are defective, unavailable or do not perform as stated, you may contact our support team to request a refund at any time. We do not provide refunds or credit for partially elapsed billing periods. 

If you're a member who signed up via iTunes, you'll need to contact Apple support to request a refund for your membership. Apple's refund policy will apply.

Super Chat

Super Chat voluntary payments are non-refundable. If you notice an unauthorised Super Chat charge on your account, please contact our support team.

If you purchased a Super Chat on an iOS device, you'll need to contact Apple Support to request a refund. Apple's own refund policy will apply.

Super Stickers

Super Sticker voluntary payments are non-refundable. If you notice an unauthorised Super Sticker charge on your account, please contact our support team.

Donations and Super Chat for Good payments

Donations and Super Chat for Good payments are non-refundable. If you're having trouble with a payment, you can contact our support team.

Channel memberships

Channel membership payments are non-refundable. If you notice an unauthorised membership charge on your account or are having other issues, contact our support team.

Refund timelines

Refunds from YouTube are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Payments account. If the status is 'Refunded', you'll see a credit on your form of payment. If the status is 'Cancelled', the order was never charged and you will not see a credit on your form of payment.
Payment method Estimated refund time
Credit card

35 working days

Processing time may be affected by the card issuer and sometimes takes up to 10 working days.

If your credit card is no longer active, refunds will go to the bank that issued your card. To recover funds, contact the bank.

Direct operator billing (prepaid/pay-as-you-go)

1–7 working days

Processing time may be affected by your operator and sometimes takes longer.

Direct operator billing (postpaid/contract)

1–2 monthly statements

Processing time may be affected by your operator, but refunds will usually appear within two monthly billing statements. If it takes longer, contact your operator to check the status.

Google Play balance (gift card or credit balance)

1 working day

Refunds appear in your Google Payments account. Occasionally the refund can take up to three working days.

Google Pay balance

1 working day

Refunds appear in your Google Pay account. Occasionally the refund can take up to three working days.

Online Banking

4–10 working days

Processing time depends on your bank, but typically takes 4–10 working days.

PayPal

3–5 working days

The refund can take up to 10 working days. If you're returning the money to a payment method within PayPal, contact PayPal for more information.

iTunes If you purchased your YouTube Premium membership through iTunes, you'll need to contact Apple support for the status of your refund.

If you have any questions about refund timelines, contact our support team for more information.

If you'd like to report an unauthorised purchase on your YouTube account, visit this article for more information and file a claim.
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