Get a refund

Refunds may be available for the following YouTube services and memberships. Note: Not all payments on YouTube services and memberships are refundable. See below for details.  
 

If you made a purchase using your iPhone or iPad, or signed up for a YouTube paid membership via iTunes, you’ll need to get in touch with Apple support to request a refund. Apple’s refund policy will apply.

Movie & show purchases or rentals

If you've purchased or rented a movie or TV show on YouTube, you can return or cancel within 7 days. The video must not have been started to be eligible. If you haven't watched your show or movie, you can request a refund directly from the Purchases tab of the YouTube app or website. 

If you bought content or features that are defective, unavailable, or don't perform as stated, you can get in touch with our support team to request a refund. When a refund is granted, we'll remove access to the content and your money will be returned within the refund timelines listed below.

YouTube Premium & YouTube Music Premium memberships

You may cancel a YouTube paid membership at any time. Once you cancel, you will not be charged again, and your benefits will continue until the end of the billing cycle. Note that you won't be refunded for the period of time between when you cancel and when your membership officially ends.

If content or features related to your YouTube paid membership are defective, unavailable, or do not perform as stated, you may contact our support team to request a refund at any time. We do not provide refunds or credits for partially elapsed billing periods. 

If you're a member who signed up via Apple, you’ll need to contact Apple support to request a refund for your membership. Apple’s refund policy will apply.

Super Chat

Super Chat voluntary payments are non-refundable. If you notice an unauthorized Super Chat charge on your account, please contact our support team.

If you purchased a Super Chat on an iOS device, you'll need to contact Apple Support to request a refund. Apple's own refund policy will apply.

Super Stickers

Super Sticker voluntary payments are non-refundable. If you notice an unauthorized Super Sticker charge on your account, please get in touch with our support team.

Donations 

Donations are non-refundable. If you're having trouble with a payment, you can get in touch our support team.

Channel memberships

Channel membership payments are non-refundable. If you notice an unauthorized membership charge on your account or are having other issues, get in touch with our support team.

Refund timelines

Refunds from YouTube are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Payments account. If the status is "Refunded," you'll see a credit on your form of payment. If the status is "Canceled," the order was never charged and you will not see a credit on your form of payment.
Payment method Estimated refund time
Credit card

35 business days

Processing time may be affected by the card issuer and sometimes takes up to 10 business days.

If your credit card is no longer active, refunds will go to the bank that issued your card. To recover funds, get in touch with the bank.

Direct carrier billing (prepaid / pay-as-you-go)

1–7 business days

Processing time may be affected by your carrier and sometimes takes longer.

Direct carrier billing (postpaid / contract)

1–2 monthly statements

Processing time may be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, get in touch your carrier to check the status.

Google Play balance (gift card or credit balance)

1 business day

Refunds appear in your Google Payments account. Occasionally the refund can take up to 3 business days.

Google Pay balance

1 business day

Refunds appear in your Google Pay account. Occasionally the refund can take up to 3 business days.

Online Banking

4–10 business days

Processing time depends on your bank, but typically takes from 4 through 10 business days.

PayPal

3–5 business days

The refund can take up to 10 business days. If you're returning the money to a payment method within PayPal, get in touch with PayPal for more information.

iTunes If you purchased your YouTube Premium membership through iTunes, you'll need to get in touch with Apple support for the status of your refund.

If you have questions on refund timelines, get in touch our support team for more information.

If you’d like to report an unauthorized purchase on your YouTube account, visit this article for more information and file a claim.
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