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Refund policy

Paid channels will be going away on January 1, 2018. You'll no longer be charged for any existing subscriptions starting December 1, 2017. Learn more about discontinuing paid content

Refunds may be available for the following YouTube services and memberships.

YouTube Red 

You may cancel a YouTube Red membership at any time. Once you cancel, you will not be charged again. Note that you won't be refunded for the period of time between when you cancel and when your membership officially ends.

If content or features related to your YouTube Red membership are defective, unavailable, or do not perform as stated, you may contact our support team to request a refund at any time. We do not provide refunds or credits for partially elapsed billing periods.

If you're a YouTube Red member who signed up via iTunes, you’ll need to contact Apple support to request a refundfor your YouTube Red membership. Apple’s refund policy will apply.  

For more information about YouTube Red, check out our help articles on joining YouTube Red and where YouTube Red is currently available. 

Paid channel subscriptions & sponsorships

You may cancel your paid channel subscription or paid sponsorship at any time. Once you cancel, you will not be charged again. You will have access to your paid channel subscription or sponsorship until the end of the billing cycle. Note that you won't be refunded for the period of time between when you cancel and when the subscription or sponsorship officially ends.

If content or features related to your paid channel subscription or paid sponsorship are defective, unavailable, or do not perform as stated, you may contact our support team to request a refund at any time. Once your refund is processed, your access may be terminated immediately. We do not provide refunds or credits for partially elapsed billing periods.

Super Chat

Super Chat voluntary payments are non-refundable. If you notice an unauthorized Super Chat charge on your account, please contact our support team.

If you purchased a Super Chat on an iOS device, you'll need to contact Apple Support to request a refund. Apple's own refund policy will apply.

Donations

Donations are non-refundable. If you're having trouble with a payment, you may contact our support team.
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