Are you able to hear the audio of a YouTube video on your computer, but the video player is completely green? If so, try watching the video in a different browser. If that doesn’t work, here are some additional troubleshooting tips.Disable hardware acceleration
Follow the instructions below for Chrome:
- Go to More
- Select Settings.
- At the bottom of the page, click or tap Advanced.
- Under 'System', enable the toggle next to 'Use hardware acceleration when available'.
If you're using a browser other than Chrome, you can learn how to disable hardware acceleration in that browser's help content.
Updating your computer’s graphics driver may correct many of the problems listed above.
For PC users: visit the website of your computer manufacturer to download the latest driver.
For Mac users:
- Click on the Apple logo.
- In the Apple menu, click Software Update.
- Install the Mac OS update if available – it will include the graphics driver update.
If you’re having problems playing the video itself, try these playback troubleshooting steps.