Green screen in video player

Can you hear the audio of a YouTube video on your computer, but the video player is green? If so, try watching the video in a different browser. If that doesn’t work, here are some more troubleshooting tips.

Turn off hardware acceleration

Follow the instructions below for Chrome:

  1. At the top right, select More  .
  2. Select Settings.
  3. Select Advanced.
  4. Select System.
  5. Turn off "Use hardware acceleration when available".

If you're using a browser other than Chrome, you can learn how to turn off hardware acceleration in that browser's help content.

Update your graphics driver

Updating your computer’s graphics driver may correct many of the problems listed above.

For PC users: Download the latest driver from your computer manufacturer's website.

For Mac users with macOS Mojave or later:

  1. Click the Apple logo.
  2. In the Apple Menu, click System Preferences.
  3. Click Software Update.
  4. Click Update Now.
  5. Install the Mac OS update if available--it will include the graphics driver update.

Follow Apple’s instructions for other macOS versions.

If you’re having problems playing the video itself, try these playback troubleshooting steps.

Was this helpful?
How can we improve it?