YouTube Shopping support policies for buyers

If you're shopping through YouTube, it's important to understand the policies that govern your transactions. To make sure that you have a safe and positive experience, Google requires that retailers follow all applicable laws and regulations, including:

If you're an eligible creator looking to understand the policies for your shop and products, take a look at these articles:

Policies for products on retailer websites

Your activities and purchases made on retailer websites are governed by retailers' terms and conditions, including their privacy policies. The retailer will figure out the final price and applicable fees and taxes. The merchant will handle the entire order, including:

  • Fulfilling the order
  • Delivery
  • Payment
  • Support (including returns and refunds)

Google does not have jurisdiction over activities and purchases made on the retailer's website, so get in touch with the retailer for any issues or questions related to your order. This includes returns and refunds.

How to report retailer listings

You can report content with retailer listings under our legal policies using this form.

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