YouTube Shopping support policies for buyers

If you're shopping through YouTube, it's important to understand the policies that govern your transactions. To make sure that you have a safe and positive experience, Google requires that retailers follow all applicable laws and regulations, including:

There are also other policies in place depending on whether the transactions take place directly on YouTube or on external retailer websites.

If you're an eligible creator looking to understand the policies for your shop and products, take a look at these articles:

Policies for products on external websites

Your activities and purchases made on retailer websites are governed by retailers' terms and conditions, including their privacy policies. The retailer will figure out the final price and applicable fees and taxes. The merchant will handle the entire order, including:

  • Fulfilling the order
  • Delivery
  • Payment
  • Support (including returns and refunds)

Get in touch with the retailer for any issues or questions related to the order, including returns and refunds.

Policies for products bought directly on YouTube

If you're in the US, you can also buy products directly on YouTube from eligible retailers. These purchases are powered by Buy on Google and require retailers to follow Buy on Google policies. Purchases are subject to Google Shopping terms and conditions. You can get in touch with Google Shopping support for any questions about these orders, including returns and refunds.

How to report merchant listings

You can report content with retailer listings under our legal policies using this form.

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