Having trouble requesting a refund for your YouTube purchase? Take a look at these common issues to help troubleshoot and fix your issue.
Why was my refund rejected?
A refund may be rejected if the purchase in question does not fall within our stated refund policies. Note that we do not offer partial refunds for Annual memberships, or refunds on movies/TV shows that have already been viewed. We also don't offer refunds on some purchases, such as Super Chat.
YouTube purchases made through the App Store require authorisation from Apple and are subject to their refund policies.
As such, we can't grant refunds for purchases made on an Apple device or through Apple billing. Get in touch with Apple support to request a refund.
If you've reviewed our refund policies and believe that you're eligible for a refund, get in touch with our support team.
I'm getting an error when I try to request a refund
YouTube purchases made through the App Store require authorisation from Apple and are subject to their refund policies.
As such, we can't grant refunds for purchases made on an Apple device or through Apple billing. Get in touch with Apple support to request a refund.
If you're using a computer or Android device and are having trouble requesting a refund, take a look at our refund policies. You'll need to be eligible to get a refund.
If you've reviewed our refund policies and believe that you're eligible for a refund, get in touch with our support team.
Why can't I request a refund from my Apple device?
YouTube purchases made through the App Store require authorisation from Apple and are subject to their refund policies.
As such, we can't grant refunds for purchases made on an Apple device or through Apple billing. Get in touch with Apple support to request a refund.
Refunds from YouTube are returned to the payment method used to make the original purchase. Most refunds are processed within five working days, with a few exceptions:
|
Payment method |
Estimated refund time |
|
Direct operator billing (prepaid/pay-as-you-go) |
1–30 working days Your operator affects processing time and sometimes takes longer. |
|
Direct operator billing (postpaid/contract) |
1–2 monthly statements Your operator affects processing time, but refunds are typically resolved within two monthly billing statements. If it takes longer, contact your operator to check the status. |
|
Online banking |
4–10 working days Processing time depends on your bank, but typically takes 10 working days or less. |
|
iTunes |
If you purchased YouTube Premium using iTunes, get in touch with Apple Support to check your refund status. |
If your refund is taking longer than expected, check your refund status on your Google payments account.
- If the status is 'Refunded', you'll find a credit on your form of payment.
- If the status is 'Cancelled', the order was not charged and you will not find a credit on your form of payment.
How do I report an unauthorised purchase?
How do I request a refund for Super Chat/Super Stickers/Super Thanks/a donation?
Super Chat, Super Stickers, Super Thanks and donations are voluntary payments and are non-refundable.
If you'd like to report an unauthorised purchase on your Google Account, you can do so here.