Help customers migrate from VFE to AU

If you got an email about customers migrating their Vault Former Employee (VFE) licenses to AU, notify the customer to place a free migration order with Google any time during the transition period described in the email.

For help, contact your account team, or follow the ordering instructions on Google Cloud Connect.

Start and finish migration

After the customer orders the migration, AU licenses corresponding to their G Suite edition will be assigned to their domain. They can start archiving users. They’ll have 30 days to complete the migration.

Read Archive or unarchive a user.

Manage users’ Google+ data

If a customer migrates a user to AU, Google retains the user’s Google+ data (posts, comments, and +1s)—but it’s not accessible to other users. To make this data available, an admin must unarchive the user and follow the steps to Manage Google+ profiles.

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