Downgrade a customer's G Suite subscription
Note: You can’t downgrade a customer who has a G Suite subscription on the Annual Plan.
You can downgrade eligible G Suite Business customers to G Suite Basic. You can downgrade eligible G Suite Enterprise customers to G Suite Business or G Suite Basic. Compare G Suite subscriptions.
What features will the customer lose?Downgrading from G Suite Enterprise
Customers who downgrade from G Suite Enterprise to G Suite Basic lose access to the features listed here as well as the ones listed in Downgrading from G Suite Business.
Customers who downgrade from G Suite Enterprise to G Suite Business lose access to these features and services:
- Data loss prevention—Customers can't define rules that protect privacy and prevent users from sharing sensitive content in Google Drive or shared drives with people outside their organization.
- Security and business controls—Customers lose the ability to monitor sensitive content in emails, files, and images, as well as to secure accounts and email with security keys and S/MIME encryption.
- Work Insights—Customers can't access the reporting tool to get detailed metrics on users' G Suite adoption, work patterns, and collaboration.
Customers who downgrade from G Suite Business to G Suite Basic lose access to these features and services:
- Google Vault—Customers can't access the service, even if they had Vault licenses for all or part of their domain before upgrading to G Suite Business. Learn how to prevent loss of data protected by Vault.
- Storage capacity—Users will have 30 GB of storage instead of unlimited storage. The customer keeps any storage promotions they had before upgrading to G Suite Business. However, if the customer or users purchased other storage, it isn't automatically restored. Learn how to prevent storage restrictions on Gmail, Google Drive, and Google Photos that can occur after downgrading.
- Some administrative controls—Customers can't access advanced audit, reporting, sharing, Drive custom alerts, and other administrative controls that are available only with G Suite Business.
- Organization-specific settings—If the customer has applied Drive settings to specific organizational units, everyone in their organization inherits the settings of their top-level organization, but the organizational structure itself isn't changed.
Predefined content detectors—Any predefined content detectors the customer uses for data-loss prevention are removed from any settings that use them.
Automated user provisioning applications—If the customer has more than 3 automated user provisioning applications, they must first remove automated user provisioning from all but 3 applications before downgrading to G Suite Basic.
For customers downgrading to G Suite Basic
Verify users' storage doesn't exceed 30 GB
- Check the storage usage for each user in the Admin console reports.
- If any users are using more than 30 GB of storage, ask them to reduce their storage usage before they downgrade. Or, buy more storage for users immediately after downgrading.
Learn more about managing storage quotas.
If users' storage exceeds 30 GB after you downgrade
Users who use more than 30 GB don't lose any data, but they have the following restrictions:
- Gmail—Users see warnings that they soon won't be unable to send or receive messages.
- Google Drive—Users can't sync to or upload any new files or save Gmail attachments to Drive. Also, their Google Drive desktop folder no longer syncs with My Drive. Users can still create Google Docs, Sheets, and Slides, because they don't take up any storage space.
- Google Photos—Users can upload only new photos and videos under certain size limits.
Downgrade a customer
- Sign in to the Reseller console.
- On the Customer list, click your customer’s name.
- On the details page, scroll to the customer’s G Suite subscription and click Actions Downgrade to G Suite Basic or Downgrade to G Suite Business.
- Review the impact of the downgrade, and if you are sure, click Downgrade to G Suite Basic or Downgrade to G Suite Business.
- Select a billing plan for your customer, and click Continue.
- On the next page, review your order and click Continue to complete the order.