Get Google Cloud partner support

Before calling support, we recommend that you always open a support case to speed up your resolution time.

Open a support case

Important: Choose the right type of support request—for yourself or for your customer. Otherwise, we might not be able to process your ticket for security reasons.

  1. Sign in to the Google Cloud Support Center (GCSC) with your reseller account credentials. How do I access GCSC?
  2. Choose the type of support request: 
    • For your customer—Find the customer by search or click Accounts > My G Suite Customers.
    • For yourself—Click Accounts > My Account.
  3. Click New Case.
  4. For Issue Type, choose Tech Support.
  5. Select the Component, Subcomponent, Priority, and Language. How we prioritize your issue
  6. In the Description, give a short summary of the issue and any troubleshooting information.

    Note: If you select English as the language, the Description includes a template with information that’s needed by support.

  7. Click Submit.

Phone support is available at 1-877-355-5787 (toll-free, U.S. only) or +1 646 257 4500 (worldwide, charges might apply). Additional phone support is available in 14 languages from select countries. If you call to open a support case for yourself, use your Partner PIN. If you call to open a case on behalf of a customer, use the customer’s PIN.

Support resources

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