Upgrade a customer's G Suite subscription

You can upgrade a customer who has G Suite Basic or G Suite Business if they are on the Flexible Plan or Annual Plan - Monthly Payments. Customers on the Annual Plan - Yearly Payments can't be upgraded.

You can upgrade eligible G Suite Business customers to G Suite Enterprise. You can upgrade eligible G Suite Basic customers to G Suite Business or G Suite Enterprise. Upgrading gives the customer access to more features and administrator controls. Compare G Suite subscriptions.

Upgrade a customer

If your customer already has Google Vault, follow these steps before you upgrade them to ensure that they don’t accidentally lose data.
  1. Sign in to the Reseller console.
  2. On the Customer list, click your customer’s name.
  3. On the details page, scroll to G Suite Business or G Suite Enterprise and click Upgrade.
  4. Select a billing plan for your customer, and click Continue.
  5. On the next page, review your order and click Continue to complete the order.

Benefits of upgrading

G Suite Basic to G Suite Business

Besides all the features included with G Suite Basic, customers who upgrade to G Suite Business get the following enhanced business services:

  • Unlimited storage
  • Google Vault and Cloud Search
  • Advanced Drive controls
  • Audit and reporting features
  • Mobile audits and alerts
  • See more benefits
G Suite Basic to G Suite Enterprise

Besides all the features included with G Suite Basic, customers who upgrade to G Suite Enterprise get the following enhanced business services and administrative controls:

  • Unlimited storage
  • Google Vault and Cloud Search
  • Up to 30 participants in Hangouts Meet
  • Information privacy protection and IRM (Information Rights Management)
  • Advanced Drive controls
  • Audit and reporting features
  • Mobile audits and alerts
  • Enhanced Drive security
  • Email and image scanning
  • Gmail log analysis in BigQuery
  • Advanced security via keys and S/MIME encryption
  • Automated mobile device management
  • See more benefits
G Suite Business to G Suite Enterprise

Besides all the features included with G Suite Business, customers who upgrade to G Suite Enterprise get the following enhanced business services and additional administrative controls:

  • Up to 30 participants in Hangouts Meet
  • Enhanced Drive security
  • Email and image scanning
  • Gmail log analysis in BigQuery
  • Advanced security via keys and S/MIME encryption
  • Automated mobile device management
  • See more benefits

After upgrading

  • If the customer previously purchased Drive storage or Google Vault licenses: In some cases, these licenses for Drive storage and Vault may remain assigned after the upgrade. To avoid charges for these licenses, check and remove any individual Drive and Vault licenses from users who received G Suite Business or G Suite Enterprise licenses.
     
  • After the upgrade, everyone in your customer's domain has the same G Suite subscription. In certain cases, a customer who wants to have some users on one G Suite subscription and some on another—for example, who wants to upgrade some users to G Suite Business features while others continue using G Suite Basic—might be eligible to request that you place an an order for multiple G Suite products.
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