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Transfer a customer to Google

If you no longer want to manage a customer, you can easily end your reseller relationship with them and transfer them directly to Google. If you do:

  • The customer no longer appears in your Reseller console.
  • The customer is managed by Google.
  • Details about the customer’s new Google trial are emailed to their super administrator.
  • The change is non-reversible, and you won’t be eligible for a refund for a customer on an Annual Plan (Yearly payments). For a customer on an Annual Plan (Monthly payments), you're only charged up to the date you transfer the customer to Google.
Note: Your customer’s domain must have a super administrator before they can be transferred to Google. For details, see Assign administrator roles to a user.

To transfer a customer to Google:

  1. Sign in to the Reseller console.
  2. On the Customer list page, click the customer's name.
  3. On the customer's details page, click at the top of the Reseller console.
  4. Select End reseller relationship in the drop-down list.
  5. Click Confirm end of relationship.

G Suite trial information for customers transferred to Google

If you transfer a customer to Google, they'll enter a trial period. The length of the trial depends on the plan the customer had prior to the transfer. Use this chart to answer your customer's questions about when their new trial will end.

Payment plan: Trial end date: Number of licenses is equal to:
Flexible Plan subscription Transfer date + 30 days Number of users
Annual Plan subscription If the customer’s renewal date is more than 30 days away, their trial end date is the same as their next renewal date under their reseller.

If their renewal date is less than 30 days away, their trial end is 30 days after their transfer date.
Number of licenses
Offline commitment If the customer’s renewal date is more than 30 days away, their trial end date is the same as their next renewal date under their reseller.

If their renewal date is less than 30 days away, their trial end is 30 days after their transfer date.
Number of licenses
In trial Transfer date + 30 days Number of users
Suspended Transfer date Number of users
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