Search
Clear search
Close search
Google apps
Main menu
true

Transfer a customer to Google

If your customer has an offline commitment, you can’t end the reseller relationship and transfer them to Google.

If you no longer want to manage a customer, you can easily end your reseller relationship with them and transfer them to Google. If you do:

  • The customer no longer appears in your Reseller console.
  • The customer is managed by Google.
  • The customer enters a trial period and details are emailed to their super administrator.
  • The change is non-reversible.
  • You won’t be eligible for a refund for a customer on the Annual Plan (Yearly payments). For a customer on the Annual Plan (Monthly payments) or on the Flexible Plan, you're only charged up to the date that you transfer the customer to Google.

Note: Your customer’s domain must have a super administrator before they can transfer to Google. For details, see Assign administrator roles to a user.

Transfer a customer to Google

  1. Sign in to the Reseller console.
  2. On the Customer list page, click the customer's name.
  3. Scroll to the bottom of the customer's details page.
  4. Click End Reseller Relationship.
  5. Click Confirm End of Relationship.

G Suite trial period

If you transfer a customer to Google, they enter a trial period. The length of the trial depends on the plan the customer had prior to the transfer. 

Payment plan Trial end date Number of licenses is equal to
Flexible Plan subscription Transfer date + 30 days Number of users
Annual Plan subscription If the customer’s renewal date is more than 30 days away, their trial end date is the same as their renewal date.

If their renewal date is less than 30 days away, their trial ends 30 days after their transfer date.
Number of licenses
In trial Transfer date + 30 days Number of users
Suspended No trial—paid service begins on transfer date Number of users
Was this article helpful?
How can we improve it?