Manage a customer's 30-day free trial
When you add a new customer for a paid Google service such as G Suite or Cloud Identity Premium, you can offer them a 30-day free trial for the service if they match the criteria below:
- Customers must qualify for a reseller's 30-day free trial, and only one trial period is offered per customer.
- The trial option isn’t available if the customer's domain doesn’t qualify.
Note: This information applies to online customers. Trial options are different for offline customers.
Who qualifies for a free trial
Customer domains that do qualify for the free trial
- Customer domains that have never subscribed to a trial; for example:
- New customers whose domains don’t already exist in the Google system
- A Google service account being transferred to your reseller management that has no previous history with Google
- Customer domains that are already in a direct free trial for the service when transferring to your reseller management
Customer domains that don’t qualify for the free trial
- Existing direct customers whose accounts aren’t currently in a trial
- Existing customers who have canceled a previous direct free trial
- Existing resold customers who have canceled a reseller’s 30-day free trial
- Customers who contractually use offline order placement
How a 30-day free trial works
To register your customer for a 30-day free trial:
- Sign in to the Reseller console.
- Click to add a customer to your account.
- On the Select a payment plan page, select 30-day free trial.
- The customer must verify their domain and update MX records to begin their trial and switch mailflow to Gmail.
Convert a trial to a paid customer
During the trial, you can set up a payment plan to convert your customer's subscription to a Google account. If you don’t set up a billing and payment plan within 30 days, the trial account is suspended until you set up billing.
Note: If a trial customer has multiple services (such as G Suite and Google Drive storage) and you want to convert them to “paid” under your reseller account, you must be able to resell all of those services. For example, G Suite customers can’t transfer just their G Suite accounts or just their Drive storage accounts to you. They must transfer both G Suite and Drive storage.
To start a paid service for a customer:
- Sign in to your Reseller console.
- On the Customer list page, click the customer’s name.
- On the customer’s details page, scroll to Subscriptions > Payment plan.
- Do one of the following:
Transfer a customer to Google
If your customer doesn’t want to convert to a paid account, another option is to transfer their account to Google, which gives them the opportunity to enter another 30-day trial period.