Customize your reseller settings for all customers

You can tailor what your customers see in their Admin console—their support page resources, links to purchase additional user accounts, and default language settings.

Note: Make sure you have access to your customers’ Admin consoles:

  • If you provide full customer support, you automatically have access.
  • If you're not contractually obligated to provide full customer support, each customer must grant you access to their account's Admin console. To do to this, see Set up reseller access to the customer's Admin console.

Confirm your reseller information is correct

  1. Sign in to the Reseller console.
  2. Click Menu Menu and then Profile.
  3. Confirm that your reseller name and email contact information is correct.
    The Reseller name is the name customers see if they contact you for support in their Admin console.
    Your contact email is used for notifications from Google.

Set the default settings for new customers (Optional)

  1. Sign in to the Reseller console.
  2. Click Menu Menu and then Deployment.
  3. Select the language, country, and time zone defaults for any new customer's Admin console and user accounts.

Unlike the support settings, updates to these settings aren’t applied to existing customers. A customer can override these language and time zone settings on their Domain Settings page.

Set the customer link to buy additional user licenses

  1. Sign in to the Reseller console.
  2. Click Menu Menu and then Deployment.
  3. Scroll to Customer links.
  4. Under To purchase additional services, enter the webpage URL you use for customers to order additional user accounts.
    In the customer's account, this URL appears on the Billing page, in the Subscriptions area.
    If the customer has already reached their maximum user limit, the Billing page displays a warning with this link.

When your changes are saved, your edits are immediately visible in a customer's account. If this field is left empty, the customer's Buy more user accounts link isn’t visible, and a message appears advising customers to contact you.

Set the customer link to contact you for support

  1. Sign in to the Reseller console.
  2. Click Menu Menu and then Deployment.
  3. Scroll to Customer links.
  4. Under To contact support, enter your support page URL for topics such as activation and deployment. This link is displayed when a customer selects the option to contact their reseller in the Admin console.

    Note: The Customer support box is no longer in use. You can leave it blank.

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