Add a new customer

To resell products to a new customer, add the customer to your reseller account.

Note: Your new customer must have a registered domain before you can add them. A registered domain name example is example.com. Do not include the www prefix when adding a new customer's domain, like www.example.com.

To add a new customer:

  1. Log in to the Reseller console.
  2. At the bottom of the Customer list page, click .​​
  3. On the Add Customer page, enter your customer's registered domain name, organization, contact information, and primary administrator.
    • Error messages— If you get an error message that the customer already exists, try entering a different domain. This error can mean the domain is already managed by you.
    • Existing domains— If the customer is an existing Google service domain (such as G Suite  or Cloud Identity Premium), you’ll be prompted to enter a transfer token. See Transfer a domain to your Reseller account.
  4. Click Next: Set up billing.
  5. On the Select payment plan page:
    1. ​​Select a product.
    2. Choose a payment plan, or, if the customer qualifies, select a 30-day free trial plan.
    3. Enter the maximum number of users, and an optional purchase order (P.O.) number.
  6. Click Continue.
  7. Review your information and click Continue again to finish adding your customer.

Note: For Irish customers, see VAT information.

Access your customer's account 

As a reseller, access to a new customer’s account is enabled by default, even before your customer has signed the Google Reseller Agreement. When you’re working in a customer’s Admin console, the top of the Admin console shows your reseller name and a link back to your Reseller console.

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