Business email FAQ


IMPORTANT CHANGES TO YOUR ACCOUNT
After December 31, 2019, we'll automatically update your G Suite business email account to a G Suite Basic account.
  • Your Gmail and G Suite Basic accounts will be permanently linked. This means if you ever cancel your G Suite Basic subscription, both your Gmail and your G Suite Basic accounts are deleted.
  • Your pricing automatically changes on the effective date (January 1, 2020). You are billed according to the G Suite Basic Flexible Plan(regional discounts apply).

If you don’t want your accounts permanently linked: Before December 31, 2019, you can cancel your G Suite business email account and return to using only your Gmail account.  

 

As of March 4, 2019, we no longer offer new signups for business email powered by G Suite.

How can I use business email on my phone?

You can download the Gmail apps for Apple® iOS® and Android or set up email with your phone’s existing email app. See Use business email on your mobile device for setup instructions.

Where do I go to modify my billing?

If you need to change your billing information, see Manage your business email subscription.

How do I change the name that shows when I send email?

You might want your name on outgoing business emails to be your business name rather than your first or last name, so recipients see emails you send as:

From: Joe’s Business_name

For details, see Manage your business email settings.

How do I change my account name?

You can change the name associated with your business email account so the new name is reflected across all the Google products you use.

For details, see Manage your business email settings.

How do I create a signature for my new email?

To add your contact or business information to your email, you can create a signature by adding text and images.

For details, see Add a signature to Gmail messages.

How do I create an alias for myself, such as info@my business.com?

To create email aliases, you unlock additional features for G Suite. You can then add up to 30 email aliases for each person in your team at no extra cost. For details, see Create a business email alias.

How do I add security to my business email account?

You can add security to your account in 2 ways: 2-Step Verification, and unlocking your account to add features like single sign-on, password management, API permissions, or adding a data protection officer. For details see Add security and privacy to your business email account.

How do I get business emails for my team with my domain?

Now that you have your own business email with your own domain name, it’s easy to create business email addresses and Google Accounts for people at your company. For details, see Create business emails for your team.

Can I purchase any domain I want when I sign up for my business email address?

Currently, the domain options available for G Suite are .biz, .com, .info, .net, and .org. G Suite does not offer premium, aftermarket, special requirement, or no-privacy domains, such as .edu, .ny, and .us.

Now that I own the domain, how can I create my own website?

If you purchased a new domain when you signed up for business email, you can create a website that visitors see when they type your domain into a browser. For details on how to create a website through Google Domains or forward your domain to a URL, see Web presence.

Why am I seeing “Your primary payments contact isn’t receiving critical notifications” in Billing information?

You have specified an email address for your payments account that's not your @gmail address. To resolve this, see Verify or change your payments email address.

I am noticing some differences with my G Suite services. Why is this?

As part of signing up for business email powered by G Suite, there were changes made to your account that may affect your G Suite experience. To learn more, see Considerations before signing up, unlocking additional features, or canceling.

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