Manage your business email subscription

When you signed up for your business email address, you started a paid subscription for G Suite. A G Suite billing plan lets you set up monthly automatic payments with your credit card details, making it easy to keep your account active and up-to-date. You can change your payment method anytime, keep track of all your payment transactions, as well as modify your billing contact information.

To get started, open your business email settings:
  1. From your Gmail account, click gear icon and select Manage this domain.
  2. Scroll down to Subscriptions and click Payments info.
  3. Click below to learn how to manage your Transaction history and update your Payments settings and Payments profile.
Review your Transaction history

Open your Transaction history

You can view details about costs, payments, and other transactions associated with your G Suite payments account by reviewing the Transaction history page.

  1. On the Payments page, click View Transactions.
  2. Scroll to see a table of all transactions that have occurred in your billing account. Transactions are grouped by month. You see:
    • Starting balance—Your balance on the first day of each calendar month.
    • Debits—The combined costs for all your users on a particular day.
    • Credits—The amount of each payment, as well as the amount of any adjustments applied to your account.
    • Balance—The relationship between how much you've accrued in costs and how much you've paid. An amount in the Debits column increases your balance (meaning you owe more), while an amount in the Credits column decreases your balance (meaning you owe less). The balance represents the difference.

View transaction details

At first, your Transaction history is set to Detailed view. You see an entry for each day that some kind of billing activity occurred.

Details in the Description column can include:

  • Subscription update—The number of seats added or removed that day. Click the link to see more details.
  • Automatic payment scheduled—A bank account payment will take place in the next few days. This shows only if your primary payment method is a bank account.
  • In progress—A cost, payment, or adjustment is underway.
  • Payment—A manual payment you initiated from your Admin console has been applied to your account.
  • Automatic payment—An automatic payment has been charged to your account.
  • Payment declined—A manual payment you attempted from your Admin console wasn't successful.
  • Automatic payment declined—An automatic charge we attempted wasn't successful.
  • Service adjustment—A promotional credit, or a courtesy credit applied by a Google Specialist.

Summarize transactions by type

If you prefer, you can change the view of your Transaction history to summarize each month's transactions by type. Just switch the drop-down menu from Detailed transaction view to Summary view.

For each month, you can then see totals for each type of transaction, such as the total of all your Payments or Costs, all at a quick glance.

Filter transactions by date range or transaction type

To quickly find a particular transaction, you can filter your list by choosing options from the other drop-down menus above the list. You can filter by:

  • Date range—At the top right of the table, select a date range. You can view by day, a few months, by quarter, by year, or define a custom date range.
  • Transaction types—Choose an option from the All transactions drop-down menu to filter transactions by type:
    • All transactions—All of the transaction types listed below.
    • Costs—Your subscription costs.
    • Payments—Payments we've received.
    • Adjustments—Adjustments we've applied to your account.
    • Taxes—Any taxes that we added to your subscription costs.
Update payment method

After you add a credit card to a G Suite account, you can go back and change some information in your Payments settings, such as the name or billing address for your credit card. To change card number or CVC number, however, you must add the card as a new payment method. See below for details.

Update credit card name, CVC code, or expiration date

  1. On your Payments page, click Manage Payment Methods.
  2. Scroll to the credit card you want to update and click Edit.
  3. Click Edit Edit to next to the item to update your name or change the expiration date. You can edit the expiration date and the CVC code directly in those fields.
  4. Click Save.

Add or change billing address

  1. On your Payments page, click Manage Payment Methods.
  2. Scroll down to the credit card you want to update and click Edit.
  3. Next to the Billing address click Edit Edit.
    • Select another address (if you have more than one billing address associated with your account), then save your change.
    • Click Add a new address (you might have to scroll to see this link), then add and save your new address.

Update credit card number

  1. On your Payments page, click Manage Payment Methods.
  2. Scroll to Your selections and click Add payment method.
  3. Select Credit or debit card, then enter your card number and other information.
  4. Check the box to make the card your Primary or Backup payment method.
  5. Click Save.
  6. Remove your old card from your billing account.
Update payments account profile

To make sure we can contact you about payments for your business email subscription, always keep your Payments profile up to date. Your profile includes the business address we reference on your invoices and receipts, and email addresses where we can send important payment notifications.

Update your business address

  1. At the bottom of your Payments page, click Manage Settings.
  2. Under Payments profile, click Edit Edit next to the Business name and address.
  3. Update your business address and click Save.

Verify your Billing email address

  1. Open your email and look for an email from Google Domains titled Required: Please verify your email address.
  2. Click the link in the email to verify your address.

That's it! We'll now send information about your billing and payments to this address.

What if the verification link expired?

If you received the email from Google to verify your address, but the link in the email has expired, just send yourself another verification email:

  1. At the bottom of your Payments page, click Settings.
  2. Scroll to Payments contacts.
  3. Next to the email address you want to verify, click Resend verification email.

Add or change your Billing contact information

  1. At the bottom of your Payments page, click Manage Settings.
  2. Scroll to Payments contacts and do one of the following options:
    • Add an address—Click Add new contact and fill in the new contact information.
    • Change an address—Click Edit Edit next to the address and make your changes.
    • Remove an address (only available for an address you've added)—Click Remove next to the address.
  3. If you add or change an address, under Email preferences, select what messages you want sent to that address:
    • All payment emails (required for the primary contact).
    • Administrative payment emails only—Receives important notifications, such as for missed payments.
    • No payment emails (for a phone contact, only).
  4. Click Save when you're done.

When you add or change an email address, you need to verify the address as described above. Until an email address is verified, you see a Pending verification message next to the address.

Cancel business email subscription
  1. From your Gmail account, click gear icon and select Manage this domain.
  2. Scroll to the bottom of the page, and click Cancel your business email.

For details about changes to your business email account when you choose to downgrade to your old Gmail account, see Considerations before signing up, unlocking additional settings, or canceling.

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