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Google Wifi Help
Google WifiHelp forumForum Contact us
  • What's Google Wifi?
    • Wi-Fi basics
  • Getting started
    • Common setup issues
  • Features
    • Family Wi-Fi
    • More Features
  • Network settings
    • Fix a problem
      • Common setup issues
    • More information
      • Warranty and safety information
      • Open Source Licenses
    • Google Wifi and your privacy

      Welcome to the Google Wifi Help Center

      What's Google Wifi?

      Introducing Google Wifi
      How many Wifi points do I need?
      What is a mesh network?
      How Google Wifi works with OnHub
      Wi-Fi basics

      Getting started

      Setting up Google Wifi
      Where to place your Wifi points
      Downloading the app
      What can the Google Wifi app do?
      What the light means
      Hardwire Wifi points and other devices
      Common setup issues

      Features

      Network check
      Family Wi-Fi
      Priority device
      Guest Wi-Fi
      See Wifi points and connected devices
      Network Assist channel selection
      IFTTT
      On.Here
      Philips Hue lights control for anyone in the home
      More Features

      Network settings

      Bridge mode
      Factory reset
      WAN settings
      Port forwarding
      DHCP IP reservation
      Set a custom LAN IP
      Using the 2.4 and 5GHz bands
      Change your DNS
      See Wifi point details
      Edit device names
      Adjust light brightness
      UPnP
      Remove Wifi point from Google Account
      Email notification settings
      IPv6

      Fix a problem

      Common setup issues
      Getting your Google Wifi or OnHub back online
      Re-adding a mesh Wifi point
      Fix Double NAT / Two Wi-Fi networks are running at the same time
      Slow Wi-Fi
      Wifi point is offline / light is amber
      Devices incompatible with Google Wifi
      Google Wifi is choosing a crowded channel
      Can't find device in Family Wi-Fi
      Devices are connected to another router’s Wi-Fi network
      Inaccurate network check results
      Restart modem
      Restart Wifi point
      Recovery mode
      Why did my local IP network change to 192.168.85.0/24?
      On.Here error
      Getting your Wifi points back online
      PPPoE issues during setup

      More information

      Tech specs
      Release notes
      Where to buy Google Wifi
      Google Wifi products
      Warranty and safety information
      Open Source Licenses
      Terms of Service
      Need help? Find answers to your Google Wifi questions
      Contact the Google Wifi Support Team

      Google Wifi and your privacy

      Google Wifi and your privacy
      Google Wifi app permissions for Android
      Google Wifi security features

      Chat Now

      Chat with a member of the Wifi Care team

      Say hello to Google Wifi

      • How to set up Google Wifi

      Check out how Google Wifi works to help you

      • How OnHub keeps your Wi-Fi fast
      • OnHub, now with IFTTT

      Watch OnHub in action

      • OnHub Field Test #1: Fantasy Football vs. Slumber Party
      • OnHub Field Test #2: Can a kid set it up?
      • OnHub Field Test #3: Can a router give Wi-Fi to two countries at once?

      More about OnHub

      • OnHub: a router for the new way to Wi-Fi
      • OnHub Makers: Make Your Home Internet Look Like Your Home
      • OnHub: A Closer Look
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