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8/24/19
Strange situation- normal WiFi speed test but extremely slow on browsers and apps? 0 Recommended Answers 2 Replies 1 Upvote
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Last edited 8/28/19
We live in a rural area and are limited to internet options. Our current best setup is using a MoFi 4500 LTE modem/router with a T-Mobile Unlimited 4g LTE sim card. This is hooked up to Google Wifi (have 5 pucks). We all have Apple devices. We have been using this for months without any issues getting speeds of 40-50 mbps. Suddenly over the past week, we have had issues. Our internet usage has not changed. Strangely, we continue to get 40-50 mbps when using a speed test, however when loading webpages on browsers (Safari or Chrome) or using iOS apps, these are extremely slow. For example, loading cnn.com or espn.com will take 1-2 minutes to load and often will not load all of the images. Videos (such as on Youtube or Facebook) buffer and play without any issues. Also, some non-Apple devices such as our Roku load fast without any issues, however others like Alexa are slow. I have tried resetting the Mofi modem/router and all Google Wifi pucks to factory settings and setting up again without any luck. Is this a DNS issue? Any insight and help would be greatly appreciated! Thank you!
All Replies (2)
8/26/19
Hello,
 
This is puzzling. Can I suggest changing the DNS server for Google WiFi to use 1.1.1.1 and 1.0.0.1 instead of "automatic"? Here's an article showing how: https://support.google.com/wifi/answer/6274141?hl=en
 
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8/28/19
Thank you for the reply. I tried updating those DNS settings but no luck. Still extremely slow loading websites and apps, although the speed test (even on the Google Wifi app) are 40+mbps. Any other thoughts?
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