Getting your Wi-Fi points back online

Here are step-by-step instructions for getting your Wi-Fi points back up and running.

 

Step 1: Check your Primary Wi-Fi point (the one wired to the modem)

If your primary point has been affected, it will pulse blue and need to be set up again.

 

Step 2: Check your mesh Wi-Fi points 

If your primary point is pulsing blue while your mesh points are pulsing orange, these mesh Wi-Fi points will need to be restored to factory settings with the hardware button, before they can be set up again. Follow the steps below.

To restore a mesh Wi-Fi point to factory settings...

  1. Unplug your Wi-Fi point from the power source.

  2. Press and hold the factory reset button. While holding down the button, plug the power cable back in. Continue pressing the button for about 10 seconds. Your Wi-Fi point will flash white then blue. When it flashes blue, you can let go of the button.

  3. The Wi-Fi point will continue flashing blue for about 45 seconds, then it'll turn solid blue. This process can take anywhere from 5–15 minutes per device.

  4. Once complete, if the factory reset was successful, your Wi-Fi point will pulse blue to indicate that it's ready to be set up. If not, it will continue to pulse amber and you should start the process again.

 

Step 3: Once all your points are pulsing blue they are ready to be set up again

To set up your network again…

  1. In the Google Wifi app, tap the three lines in the upper-left corner to open the side menu.

  2. Tap Set up Wi-Fi point (Android) or Add Wi-Fi point (iOS).

  3. Tap Get Started.

  4. Choose Create new network. (Tip: If you set up your Wi-Fi with the same network name and password as before, your household connected devices should automatically reconnect.)

  5. Follow the steps in the app to set up your Wi-Fi points.

 

Step 4: Once you’re back online

When you created a new network, the old inactive network may still be shown in the the Google Wifi app.

If you would like to remove the 'inactive' network from the app...

  1. In the Google Wifi app, tap the three lines in the upper-left corner to open the side menu.

  2. Select the inactive network. (Tip: it’s the one with the offline Wifi points; ensure it’s not the network you just set up)

  3. Tap the  tab, then Network & general.

  4. Tap Wi-Fi point(s), then Factory reset. This will clear the old network from your app, it will not erase your newly created network.

 

Sincerest apologies for the inconvenience. Please visit this dedicated support page for more information.

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