Devices are incompatible with Google Wifi

Although most devices are compatible with Google Wifi, there are a few that aren’t. Usually, this is because they lack the hardware or software supported by Google Wifi. See below for a list of incompatible devices.

If you have any questions, please don’t hesitate to contact us. We’ll do our best to help.

WPA and WEP devices

Google Wifi only supports devices with WPA2 + PSK, which is the most popular method of securing your network. Older devices that only have WPA or WEP encryption (like old printers) will not be able to connect to your Wifi points.

We do not support older protocols because they have been deemed unsecure by the Wi-Fi Alliance, the security research community and industry experts. Google Wifi keeps you safe, and WPA2 is one of the many ways we ensure that.

Workaround: Upgrade the device's Wi-Fi hardware (e.g. You can upgrade an old laptop’s Wi-Fi card). If the Wi-Fi hardware cannot be upgraded, the device may need to be replaced with a newer version that supports the newer, secure protocols.

SkyBell

Unfortunately, SkyBell cannot connect to your Google Wifi network. This is because Google Wifi creates a single network that uses both 2.4 and 5 GHz bands. SkyBell only connects to 2.4 GHz networks. When there is a single network spanning both bands, SkyBell is unable to connect to the 2.4 GHz network. Find out more about Google Wifi’s bands.

Workaround: Unfortunately, there is no workaround at this time.

 

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