Returns and Warranty

Return policy

If you aren’t happy with your Google Wifi purchase, please contact us so that we can help make it right. If you decide that Google Wifi isn't for you, you can return it to the retailer that you bought it from. Typically, policies allow for returns within 30 days of purchase. Check your receipt for details on your retailer's specific return policy.

Google Hardware Limited Warranty | Australia and New Zealand

[If there are any differences between this online Limited Warranty and the Limited Warranty included in the box with your product then this online Limited Warranty will supersede the terms of your in the box warranty.]

This warranty applies if you purchased your Google device (all referred to as a “Device”) in Australia or New Zealand.

Limited Warranty

If you purchased your Device in Australia, the following applies to your device:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to all applicable guarantees, Google offers this Limited Warranty.

If you purchased your Device in New Zealand, the following applies to your device:

If you are entitled to the benefit of the Consumer Guarantees Act 1993 (CGA), our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. Where these guarantees operate and the problem with your Device cannot be fixed or is of "substantial character" within the meaning of the CGA, then you are entitled to a replacement or refund or compensation for any drop in the value of the product. In addition to these remedies you may claim for any reasonably foreseeable loss (other than loss or damage through reduction of value of the goods) that results from the initial problem. If the problem with your Device can be fixed, then you may either be entitled to have your Device repaired or replaced or, in certain circumstances, the purchases price of your Device refunded. In addition to any applicable guarantees, Google offers this Limited Warranty.

The following applies to Devices purchased in Australia or New Zealand:

Google warrants that the Device will be free from defects in materials and workmanship under normal use as described in the user guide for two years from the date of original purchase by you anywhere in Australia or New Zealand (“Limited Warranty”).

This Limited Warranty is only valid and enforceable in Australia and New Zealand and will apply only if you have purchased your Device from Google or its authorised resellers. This Limited Warranty only applies to hardware components (and not to any software elements) of the Device and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations and external causes, such as, but not limited to, such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Device will be uninterrupted or error-free.

WARRANTY REMEDY FOR AUSTRALIA AND NEW ZEALAND

If a defect arises and you return your Device during the two-year Limited Warranty period, Google will replace your Device with a new or refurbished Device functionally at least equivalent to yours. If Google replaces the Device, the replaced Device will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the Device.

AU request: To make a claim under the Limited Warranty, please contact Device support at 1800-081-395 (in Australia) or 0800 700 643 (in New Zealand).

We will need your name, contact information and the serial number. You will need to provide a purchase receipt. Please refer to the Privacy Policy for more information on how we handle that data at google.com/privacy. No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

If you use this Limited Warranty, you will be responsible for the costs associated with returning the Device to Google, unless you have made alternative arrangements with Google. Google will be responsible for the costs associated with sending to you the new or refurbished Device.

This Limited Warranty is given by Google LLC, whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043 and it gives you benefits which are in addition to other rights and remedies which you are entitled to under law.

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