Device can't connect to my Nest Wifi or Google Wifi network

If your device isn’t connected to your Google Nest Wifi or Google Wifi network, here are some tips for getting your device back online:

Device settings

  • Make sure that your device’s Wi-Fi is turned on and that aeroplane mode is turned off.
    • Wi-Fi settings can usually be found within your device’s settings app or by swiping down from the top or up from the bottom of your screen.
  • Make sure that your Google Nest Wifi or Google Wifi network is selected.
  • Make sure that the device is not configured to use a static IP address (rare) that is not in the IP subnet range.

Wifi equipment issues

  • Make sure that your mobile device is close to and within range of your router or point. 
  • Make sure that your router and any points are powered on. The indicator light(s) should glow.

Incorrect or old password

When your device has trouble connecting because of a password, one of the following messages may appear in the Google Home app:

  • '[Device] couldn't connect to Wi-Fi. Make sure that it's using the correct Wi-Fi password.'
  • 'Update Wi-Fi password for [device].'

If the Wi-Fi network password on that device is incorrect, the device won’t be able to connect to your network. To fix this, update or re-enter the Wi-Fi network password on the device that's failing to connect.

Other possible causes

Related articles

What the light on your Wifi device means

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