OnHub, the Google On app and your privacy
When you use our products, we realize you’re trusting us with your information. We are committed to keeping your data private and safe.
Information OnHub & the Google On app collects
The information your OnHub and the Google On app collect helps us deliver the best Wi-Fi experience possible. Importantly, the Google On app and your OnHub do not track the websites you visit or collect the content of any traffic on your network. However, OnHub does collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. Google policies and terms of services apply as normal to any Google services you use (like Gmail or Google search), whether you’re using them on an OnHub network or not.
With simple controls in the Google On app's 'Privacy' settings, you can manage three types of data collected -- Cloud services, OnHub stats, and App stats. Examples of the kinds of data managed by these controls are given below.
Please note that some features may not function with certain privacy settings turned off, and some information (such as the association of your Google Account to your OnHub) is stored by Google even if all privacy controls are turned off.
Want to opt out of any of these categories?
The information you share with Google when you send feedback or a diagnostic report:
- OnHub logs. These include messages from OS and kernel level processes. The logs are sanitized before being sent to Google to remove or redact things like MAC addresses, email addresses, URLs, and unique identifiers.
- Note: When using the Send Feedback option (versus Send Diagnostic report), the Google On app logs are also included.
How Cloud services help you
The majority of the data OnHub collects is used for cloud services, a group of features that helps OnHub keep your network operating at its best. To provide a smart wireless experience, data is gathered from your OnHub and the Google On app. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following:
- Network checks: Test the download and upload speeds of your internet connection to provide insights and make sure everything is working properly.
- Insight cards: See updates on your network performance. This lets you know when your network is offline or not at peak performance and provides steps to fix it.
- List of connected devices: See how many devices are connected to your network, what those devices are, and how much data each uses (both in real-time and historically).
- Automatic channel selection: OnHub collects information about your surrounding spectral environment and uses that to determine which wireless channels will deliver you optimal performance. As wireless environments become increasingly crowded (with more neighbors actively using wireless networks), picking the best channel becomes increasingly important.
Change your privacy settings
1. Open the Google On app.
2. In the ‘Overview’ screen, tap the gear icon in the upper-right corner to open the Settings menu.
3. Tap Privacy.
4. Toggle the desired options ON or OFF.
If you are the OnHub's owner and you factory reset your OnHub:
- It will clear settings and data from the OnHub device. If triggered via the app, it will also remove the OnHub from your Google Account.
- Any data collected to deliver your Cloud services is no longer linked to your account
If you are the OnHub's owner and you delete your Google Account, the following will occur:
- Your OnHub will factory reset. If it is not currently online, it will factory reset the next time it goes online.
While OnHub doesn’t track the websites you visit, your DNS provider can associate your web traffic with your public IP address. OnHub sets your default DNS provider to Google Public DNS. (This can be changed in the Advanced Networking settings of the Google On app.) Google does not associate Google Public DNS information with your Google Account. Learn more about Google Public DNS.
Updates and Changes
We are constantly working on new features and controls that help you get more out of your OnHub. It’s possible that, in order to implement these new features, we may need to change the way it collects, stores, and uses data.
For these types of features, our intent is to explain how they collect, store, or use data in a way that is different from what we describe here.
If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why.