If you encounter a critical issue with your Wifi point, you may be able to recover it by reinstalling its original factory software. While recovering can resolve most serious issues, it will also permanently erase all information on your Wifi point. You will need to go through setup again after recovery. We recommend exhausting all other options before using Recovery mode.
How do I create a recovery USB drive for my Wifi point?
If your Wifi point isn't working properly, you can create recovery media using Chrome. You will need a 4 GB or larger USB drive. Note: All data and partitions on the USB drive will be deleted.
- Install the OnHub/Google Wifi Recovery Utility app.
- Open the app.
- Identify your Wifi point by selecting the manufacturer and model.
- Insert your USB drive.
- Select your USB drive from the list.
- Create a recovery image.
- Recover your Wifi point (see below).
How do I recover my Wifi point?
To restore your Wifi point, you will need a USB stick with a recovery image. Note: Google Wifi points do not have USB ports, so you will need a USB-C dongle that has a USB port.
- Unplug the power cable from your Wifi point.
- Plug the thumb drive into the USB-C dongle, then plug the dongle into your Wifi point. (With OnHub, you can plug the thumb drive directly into the USB port in the back.)
- Find the reset button above the power port near the bottom of your Wifi point. Hold the reset button and plug in the power cable. (With OnHub, there will be a pinhole. Press and hold it with a paperclip and plug in the power cable.)
- Continue to hold the reset button for about 20 seconds or until the activity light on the USB drive starts to blink.
- Your Wifi point will go through the recovery process, which can take up to 15 minutes. Note: Even though your Wifi point’s light turned off, the recovery process has begun.
- Once your Wifi point has been recovered, it will reboot. When your Wifi point’s light pulses blue, it is ready for setup. Use the Google Wifi app to set up your Wifi point.