Factory reset

Factory resetting your Wifi point(s) will erase all current settings and data. Deleted data is gone forever. After you perform a factory reset, you’ll have to set up your Wifi point(s) again. Learn when you might want to perform a factory reset. 

You can factory reset from the Google wifi app or the hardware button located on the back of your Wifi point near the base. Learn what happens with each type of factory reset.  

Note: For both methods, a reset can take several minutes and will interrupt your internet access. After reset, you will need to set up your devices again.

How do I factory reset my Wifi point?

There are two ways to factory reset your device: through the app (recommended) or the hardware button. Each method deletes different types of data.

Note: For both methods, a reset can take several minutes and will interrupt your internet access. After reset, you will need to set up your devices again.

Factory reset from the app (recommended)

Resetting your Wifi points from the app will delete all settings and data from your Wifi points, Google Wifi’s cloud services, and the GoogleWifi app. It will also remove your Wifi point(s) from your Google Account.

  1. Open the Google Wifi app.
  2. Tap the tab > Network & general.
  3. Under the ‘Network’ section, tap Wifi point(s).
  4. Tap Factory Reset. On the next screen, confirm by tapping Factory Reset.
Factory reset from hardware button

The hardware button factory reset will delete all current settings and data from your device. But all data Google has collected and analyzed for cloud services will remain. (After six months, Google will automatically delete this cloud data.) You can always remove this data by performing a factory reset from the app.

Step 1. Find the factory reset button

Google Wifi: The factory reset button is located on the back of the device.

OnHub from TP-Link: Twist the outer shell counterclockwise and lift. The factory reset button is located above the power port.

OnHub from ASUS: The factory reset button is located above the USB port on the back of the device.

Step 2. Unplug Wifi point, then press and hold the factory reset button

 

Google Wifi

  1. Unplug your Wifi point from the power source. 
  2. Press and hold the factory reset button. While holding down the button, plug the power cable back in. Continue pressing the button for about 10 seconds. Your Wifi point will flash white and then blue. When it flashes blue, you can release the button.
  3. The Wifi point will continue flashing blue for about 45 seconds, then it will turn solid blue. This process can take up to 10 minutes.
  4. Once complete, if it's connected to the internet, your Wifi point will pulse blue to indicate that it's ready for setup.

Note: If you hold the button too long (>15 seconds), the device will start flashing orange and not factory reset. In this case, please unplug and try again. 

OnHub

  1. Unplug your OnHub from the power source.
  2. Use the end of a paper clip to press and hold the factory reset button. While holding down the button, plug the power cable back in. Continue pressing the factory reset button for about 10 seconds.
  3. This starts the reset process, which can take up to 10 minutes. Do not remove power during this process.
  4. When complete, your Wifi point will pulse blue.

Note: If you hold the button too long (>15 seconds), the device will start flashing red and not factory reset, in this case, please unplug and try again. 

After a factory reset with the hardware button, your reset Wifi point will still show up in the app. Learn more about removing Wifi point from the app.
What happens when I factory reset?

App factory reset: This will restore your Wifi point(s) to factory defaults. Data from your Wifi point(s) and the Google Wifi app (including current settings and any information used for Google Wifi’s cloud services) will be erased. Your Wifi point(s) will also be removed from your Google Account immediately.


Hardware button factory reset: This will delete information from your Wifi point(s) but not your app or cloud. After six months, Google will automatically delete the app and cloud data. If you want to delete this data immediately, factory reset with the app instead.

Note: If a device is left offline for over six months, Google automatically deletes your cloud data. When you plug in your Wifi point again, you’ll have to perform the setup process again.
When do I factory reset?

You might perform a factory reset when you want to:

  • Give your Wifi point to somebody else.
  • Return the device.
  • Erase all information from your Wifi point.
  • Start fresh and set up your Wifi point from scratch.

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