Factory reset Google Nest Wifi and Google Wifi devices

Factory resetting your Google Nest Wifi or Google Wifi devices will erase all current settings and data. Deleted data is gone forever. After you factory reset a device, you’ll have to set up your router and point(s) again. 

You might perform a factory reset when you want to:

  • Give your router or point to somebody else.
  • Return the device.
  • Erase all information from your router or point.
  • Start fresh and set up your router or point(s) from scratch.

Google Nest Wifi and Google Wifi devices can be reset using:

  • Google Home app 
    • For devices set up in the Home app such as Google Nest routers or Google Nest points
    • Restoring to factory defaults and removing all data from the Google Home app and Cloud services
  • Google Wifi app 
    • Use for Google Wifi networks composed of only Google Wifi and OnHub devices
    • Restoring to factory defaults and removing all data from the Google Wifi app and Cloud services
  • Factory reset button on your device
    • Use when your device isn’t accessible in the Google Home or Google Wifi apps

Note: A factory reset can take several minutes and will interrupt your internet access. After reset, you will need to set up your devices again.

What happens when I factory reset?

App factory reset (Recommended): This will restore your router or point(s) to the factory defaults. Data from your router or Wifi point(s) and the Google Home app or Google Wifi app (including current settings and any information used for Cloud services) will be erased. Your router or point(s) will also be removed from your Google Account immediately.

Hardware button factory reset: This will delete information from your router or point(s) but not your app or cloud. After six months, Google will automatically delete the app and cloud data. If you want to delete this data immediately, factory reset with the app instead. After a hardware factory reset, your device and network will still appear in the app.To remove the device and your previous network from the app, follow the instructions for app factory reset for your device type.  

Note: If a device is left offline for over six months, Google automatically deletes your cloud data. When you plug in your device again, you’ll have to perform the setup process again.

Factory reset your router and all points with the Google Home app

Resetting your devices from the app will delete all settings and data from your Wifi router and point(s), Cloud services, and the Google Home app. It will also remove your router and Wifi point(s) from your Google Account.

  1. Open the Google Home app Google Home app.
  2. Tap Wifi   Settings Settings gear  Factory reset network OK.

Note: The router is the device you initially set up and is connected to your modem. To factory reset just your router, see hardware factory reset button for your device below. 

Factory reset your point with the Google Home app

Resetting your point from the app will delete all settings and data from your point, Cloud services, and the Google Home app. It will also remove your router and point(s) from your Google Account.

  1. Open the Google Home app Google Home app.
  2. Tap the name of your point  Settings Settings gear  Factory reset Wifi point  Factory reset.

Factory reset your points with the Google Wifi app

Resetting your Google Wifi points from the Wifi app will delete all settings and data from your Wifi points, Cloud services, and the Google Wifi app. It will also remove your Wifi point(s) from your Google Account.

  1. Open the Google Wifi app.
  2. Tap Settings and actions tab   Network & general.
  3. Under “Network”, tap Wifi point(s).
  4. Tap Factory Reset. On the next screen, confirm by tapping Factory Reset.

Note: To factory reset a single Wi-Fi point, see hardware factory reset button for your device below. 

Factory reset your router or point with the factory reset button on your device

Nest Wifi router Google Nest Wifi router

  1. Press and hold the factory reset button on the bottom of your router for 10 seconds. Look for a circle etched into the bottom. The light will flash yellow then turn solid yellow. When the light is solid yellow release the button.
  2. This starts the reset process, which can take up to 10 minutes. Do not unplug the power cord during this process.
  3. When factory reset is complete, the light on your router will pulse white.
  4. After the device has been reset, the device will still appear in the Google Home or Google Wifi app. To now remove the device, follow the instructions for app factory reset. To set up again, you’ll need to create a new network and add any points again.

Note: If you hold the button too long (>15 seconds), the device will start flashing yellow and not factory reset. In this case, unplug the power cord from the device, leave it unplugged for 1 minute, then plug the power cord back in and try again. 

The hardware button factory reset will delete all current settings and data from your device. However, all data Google has collected and analyzed for Cloud services will remain. After six months, Google will automatically delete this cloud data. You can always remove this data by performing a factory reset from the Google Home app, even on the now offline network.

Nest Wifi point Google Nest Wifi point

  1. Press and hold the factory reset button of your point. Look for a circle etched into the bottom. 
  2. After about 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds until you hear a sound confirming the device is resetting. 
  3. After the device has been reset, the device will still appear in the Google Home or Google Wifi app. To now remove the device and your previous network, follow the instructions for app factory reset.

The hardware button factory reset will delete all current settings and data from your device. However, all data Google has collected and analyzed for Cloud services will remain. After six months, Google will automatically delete this cloud data. You can always remove this data by performing a factory reset from the Google Home app.

Google Wifi point Google Wifi point

The factory reset button is located on the back of the device.

  1. Unplug your Wifi point from the power source. 
  2. Press and hold the factory reset button on the back of the device. While holding down the button, plug the power cable back in. Continue pressing the button for about 10 seconds. Your Wifi point will flash white and then blue. When it flashes blue, you can release the button.
  3. The Wifi point will continue flashing blue for about 45 seconds, then it will turn solid blue. This process can take up to 10 minutes.
  4. Once complete, if it's connected to the internet, your Wifi point will pulse blue to indicate that it's ready for setup.
  5. After the device has been reset, the device will still appear in the Google Home or Google Wifi app. To now remove the device and your previous network, follow the instructions for app factory reset. If you are resetting your primary point (router), you’ll need to set up a new network and add any points again.

Note: If you hold the button too long (>15 seconds), the device will start flashing orange and not factory reset. In this case, please unplug and try again. 

The hardware button factory reset will delete all current settings and data from your device. However, all data Google has collected and analyzed for Cloud services will remain. After six months, Google will automatically delete this cloud data. You can always remove this data by performing a factory reset from the Google Home or Google Wifi app.

OnHub device OnHub

  1. Unplug your OnHub from the power source.
  2. Find the factory reset button
    • OnHub from TP-Link: Twist the outer shell counterclockwise and lift. The factory reset button is located above the power port.
    • OnHub from ASUS: The factory reset button is located above the USB port on the back of the device.
  3. Use the end of a paper clip to press and hold the factory reset button. While holding down the button, plug the power cable back in. Continue pressing the factory reset button for about 10 seconds.
  4. This starts the reset process, which can take up to 10 minutes. Do not remove power during this process.
  5. When complete, your OnHub will pulse blue.
  6. After the device has been reset, the device will still appear in the Google Wifi app. To now remove the device and your previous network, follow the instructions for app factory reset.To set up again, you’ll need to create a new network and add any points again.

Note: If you hold the button too long (>15 seconds), the device will start flashing red and not factory reset, in this case, please unplug and try again. 

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